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IT Service Desk Pro: Level 1 Support & Helpdesk
Job in
Statesboro, Bulloch County, Georgia, 30458, USA
Listed on 2026-07-26
Listing for:
Socket.dev
Full Time
position Listed on 2026-07-26
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Georgia Southern University is seeking an IT Service Desk Support Analyst to deliver frontline Tier 1 technical support to faculty, staff, students, alumni, and partners. This role emphasizes timely, accurate, and customer-focused assistance aligned with SLAs and established processes.
Responsibilities include diagnosing issues, resolving at first contact where possible, and escalating complex problems with clear documentation.
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