Branch Service Supervisor or Sr - E Main St, Statesboro

Overview

Job Summary:

Supervises and coordinates the day-to-day activities of the Personal Banker line for one or more bank branches. Manages Personal Banker schedules and branch schedules ensuring continuous coverage of PB functions. Establishes schedules for their direct reports. Ensures Personal Banker compliance with bank policies, procedures, regulations and operational guidelines. Works with branch management to communicate key information to the branch team regarding changes to bank policies, procedures, products and services.

Leads the Personal Banker line in cross-selling, referrals and new business efforts in support of branch referral goals. Has a dotted-line reporting relationship to the Regional Operations Manager and is accountable for compliance with branch operations. May serve as a mentor to less experienced Branch Operations Supervisors, supervise float team members, or manage special projects as requested. Serves as back-up to Relationship Banker as needed.

Note:

In Nexus/Novus branches, this position does not directly supervise Personal Bankers but provides operational oversight to team members and works with the Retail Market Manager on leadership of the team.

• Supervises and organizes daily operations of the Transaction line, manages zone scheduling, and oversees staffing to maintain adequate coverage for Personal Bankers and branch activities. Acts as a resource for Personal Bankers, offering guidance on intricate transactions, and reviewing/approving overrides when necessary.
• Supports Personal Bankers in creating positive customer interactions through proactive greetings and personalized service, while ensuring accurate and efficient execution of customer transactions.
• Provides lobby leadership by coaching and facilitating seamless customer transfers, supporting Branch Transformation expectations to ensure optimal service delivery and a welcoming environment.
• Oversees team member coaching, development, and performance; communicates updates on bank policies, procedures, and products. Ensures Personal Bankers receive proper training, adhere to compliance standards, and understand bank regulations, policies, products and services.
• Adheres to Branch Operations Standards, policies and procedures and regulatory guidelines to protect against risk. Maintains awareness to recognize and report suspected fraud. Follows the code of conduct and reports known or suspected violations in a timely fashion. Completes compliance and other required training on time.
• Remains up-to-date on branch security policies and procedures. Assists with branch open and close procedures. Maintains alarm codes, alarm function, cameras, cash controls and other open/close activities.
• Supervises and educates team members on conducting the quarterly Branch Management Operations checklist; ensures thorough discussion, review, and completion in alignment with policies, procedures, and standards. Addresses areas needing improvement with individuals or through a branch action plan. Works with branch and operations management to ensure branch operational integrity. Ensures ethical practices in branch operations, customer treatment, and referral activities.
• Assists customers with inquiries and provides issue resolution professionally. Escalates issues to branch management as required. Ensures each customer is thanked for their business and treated as a valued Synovus customer.
• Listens to customers to understand their financial priorities, promotes the bank's products and services, and refers customers to bank partners to support individual and branch referral goals. Serves as Relationship Banker as needed.
• Drives referral performance on the Personal Banker line; ensures Personal Bankers achieve performance and referral goals. Models sales activity by meeting or exceeding referral goals. Tracks all referral activity using the Sales Management system.
• Participates in daily kick-off and huddle activities, weekly sales meetings, and sales and training activities. Champions products and shares product information and sales tips. Performs proactive outreach to customers and prospects during sales…