Associate Vice President for Service Operations

Associate Vice President for Service Operations

Job : 302465

Location: Statesboro, Georgia

Full/Part Time: Full Time

Regular/Temporary: Regular

Georgia Southern University is the state's largest and most comprehensive center of higher education south of Atlanta. With nearly 150 degree programs at the bachelor's, master's and doctoral levels, Georgia Southern has been designated a Carnegie Doctoral/R2 high research  university and serves more than 29,500 students from all 50 states, Washington, D.C., Puerto Rico, and more than
100 countries.

With four vibrant campuses - the Statesboro Campus, the Armstrong Campus in Savannah, the Liberty Campus in Hinesville, andthe East Georgia Campus in Swainsboro
- Georgia Southern offers adynamic environment that encourages learning, discovery and personal growth. The University is accredited by the Southern Association of Colleges and Schools and has earned specialized accreditation from numerous professional and academic associations that set standards in their respective fields.

Georgia Southern is an influencer and intellectual catalyst in southeast Georgia, a rapidly expanding region that is home to international companies such as Hyundai, Gulfstream and JCB, aswell as the Port of Savannah and Georgia Ports Authority. With afocus on hands-on learning, Georgia Southern is supporting thedemand for highly skilled workers by providing academic excellence and creative innovation in a supportive, student-centered environment that empowers the next generation of leaders tosucceed.

Beyond an ideal location, there is a place for you to work in an exciting environment abounding with opportunities for personal and professional growth. Named one of the Best U.S. Colleges by The Wall Street Journal, Georgia Southern is nationally recognized forthe caliber of its academic programs and student experience.

Georgia Southern University has also been recognized by Forbes asone of  America's Best-In-State Employers  for 2025.

Location

Statesboro Campus
- Statesboro, GA

Department Information

Office of the VP of Finance & Operations

Job Summary

The Associate Vice President of Service Operations (AVP) serves as a key member of the Business and Finance leadership team, providing strategic direction and operational oversight for a broad portfolio of administrative and service functions that support the university's mission and daily operations. Reporting to the Vice President for Business and Finance, the AVP leads efforts to enhance efficiency, customer service, and operational excellence across multiple service areas including facilities, human resources, information technology, engagement and communications, finance, university police and auxiliary services.

Central to this role is building and sustaining a service culture across the division -- one in which every unit understandswho its customers are, what excellent service looks like, and howits performance is measured. The AVP establishes the metrics andscorecards that make service performance visible, partners with leadership to turn those results into action, and appliestechnology and artificial intelligence where it measurably improves the customer experience.

Above all, the AVP models a mindset of"getting better at getting better" -- continuously improving howthe division learns, measures, and improves so that it gainscompound over time.

• Provide strategic leadership and direction for service operations units, ensuring alignment with the university
  ¿ s mission and strategic goals
• Oversee the planning, management, and reporting performance ofkey operational areas such as facilities, auxiliary services,procurement, campus safety, and other designated service units
• Build a service culture within the divisions: define and communicate shared service standards, expectations, and behaviors;recognize and reward service excellence; and hold units accountable for delivering a consistent, customer-first experience
• Establish key metrics, service level standards, and scorecards to measure the performance of service operations; publish resultson a regular cadence and make performance transparent to units,customers, and university leadership
• Work with leadership to interpret scorecard results, identify gaps between current and target performance, and drive specificactions, resourcing decisions, and follow-through that improve outcomes
• Leverage artificial intelligence, automation, and emergingtechnology where it makes the customer experience better
  ¿ fasterresponse times, meaningful self-service, fewer handoffs, and moretime for staff to spend on high-value work
  ¿ while exercising sound judgment on data privacy, accuracy, accessibility, and the appropriate human touch
• Cultivate a mindset of
  ¿ getting better at getting better¿:continuously strengthen the division
  ¿ s capacity to learn,experiment, measure results, and improve, so that improvementitself compounds year over time
• Develop and implement operational strategies, policies, and service standards to promote efficiency, sustainability,…