Processing Assistant III - Mooresville Office

Ability to communicate with clients, applicants, and the public to obtain data and to explain rules and procedures. Ability to understand the needs and problems of clients/applicants. Ability to learn the program area(s) or assignment.

This position is responsible for directing clientele to appropriate units to apply for Medicaid, Work First, Food and Nutrition Services, Daycare, CIP, LIEAP, SA, and EA for a staff of 42 employees in the Mooresville Office. This position registers individuals entering the building into NCFAST before contact is made with the Case Manager. This position will research NCFAST to assist with questions and provide instruction to more efficiently assist the customer.

Changes requiring minimal verifications such as addresses and phone numbers will be processed by the initial reception contact. This position scans all documents received from clients visiting the agency into Paper Stream/Compass.

Graduation from high school and two years of paraprofessional or clerical public contact which includes negotiation, interviewing, explaining information, gathering and compiling data, analysis of data, and/or the performance of mathematical or legal tasks; or graduation from high school and one year of experience in an income maintenance program; or an equivalent combination of training and experience.

Monday – Friday / 8:00 a.m. – 5:00 p.m.

This position is subject to pre-employment screenings. Iredell County does not discriminate on the basis of race, religion, color, creed, national origin, sex, age, political affiliation, genetic information, or handicapping condition in employment or the provision of services.