Help Desk Technician

33,000 - 49,500 per year dependent on experience

Technical & Paraprofessional

Opens:

Closes: 10/07/2026

Full Time

The IT Help Desk Technician is responsible for triaging and escalating support requests received via phone, in person or email, as well as installing, maintaining, and documenting end user computing devices, printers, applications, and campus audio/visual equipment. The IT Help Desk Technician is the front line in providing professional and courteous customer service to Mitchell’s faculty, staff, and students.

*** Salary will commensurate with experience.

• Respond to customer issues via phone, email, computer chat, walk-ins, and any other form of contact
• Management of help desk voicemails and creation of tickets for voicemails if necessary
• Responsible for setting up and connecting all College-owned end user hardware, including but not limited to desktop PCs, laptops, mobile devices, peripheral devices, and printers
• Manage and maintain software applications on all College-owned end user devices
• Implement, update, and manage modern system imaging processes to improve hardware rollouts
• Install, manage, and maintain classroom audio/visual equipment, as well as digital signage
• Diagnose all hardware and software issues in the end user computing environment
• Document and maintain an accurate and up-to-date inventory of hardware and software, including moves, additions, deletions, and procedures.
• Provide assistance with teleconferencing, collaboration sessions, events, and online meetings
• Analyze, review, and resolve IT help desk requests within Service Level Agreement (SLA) conditions
• Prioritize and prioritize help desk requests to the proper team within SLA conditions
• Provide professional, timely, and courteous customer support
• Work closely with the IT Operations team and ERP Systems team to support college and IT needs
• Serve as a backup to other IT Support team members

Any other duties as assigned by the IT Support Manager, Chief Information Officer (CIO), Vice President of Accounting/CFO (or equivalent), and the President.

• Demonstrate strong computer and technology skills.
• Demonstrate technical problem-solving abilities.
• Must be a self-starter able to work alone and in a team-based environment.
• Ability to effectively present information and respond to questions from students, employees and community.
• Effective organizational skills, written, and oral communication skills.
• Possesses a valid driver’s license.
• Demonstrate understanding of and commitment to open access community college philosophy, diversity issues, and service technology

• Associate’s Degree in Information Systems, System Administration, Network Administration, or related field
• Minimum of two years of experience with fundamental networking principles and system management
• Minimum of two years of experience with administering operating system software, such as Microsoft Windows and Linux
• Minimum of two years of experience with hardware vendors such as Apple, Dell, and HP
• A Bachelor’s degree in Information Systems or Computer Science is preferred
• Industry standard IT certifications are preferred (CompTIA, Cisco, ISC, etc.)

Work is generally done in an office environment but will require physically setting up equipment and

peripherals in offices, closets, and classrooms.

While performing the duties of this job, the employee must be able to maintain a stationary position for an extended period. The employee must also move around multiple campus locations, and operate, position, and install numerous types of…