Emergency Coordinator I - Part Time

Emergency Coordinator I - Part Time

Western State Hospital, part of the Virginia Department of Behavioral Health and Developmental Services (DBHDS), has been a leader in psychiatric treatment since 1828. WSH is a 302-bed Joint Commission/CMS-accredited psychiatric facility located in the scenic Shenandoah Valley. Just 30 minutes from vibrant university towns, our hospital serves adults with serious mental health needs and is nationally recognized for our Psychosocial Rehabilitation "Learning" programs.

WSH provides a modern clinical setting and a therapeutic environment for patients, supported by highly qualified staff. Employees also enjoy the beauty and tranquility of the Shenandoah Valley, with nearby cities such as Charlottesville and Harrisonburg offering dining, entertainment, and outdoor activities, making Staunton an attractive place to live and work.

Western State Hospital is seeking an Emergency Coordinator part time to be a communication center for Western State Hospital; provide positive customer service and service recovery to other WSH team members, to clients and their family and friends, and to the community at large all day and every day (24/7/365); assist individuals in getting to places within the hospital or get the answers to their questions while maintaining a high level of confidentiality with client and employee personal information;

share vital information with our Hospital Leadership, Medical, Nursing, Maintenance, Public Safety teams and local emergency responders (ambulance, fire and law enforcement) during fire alarms, medical emergencies and other emergency incidents; and manage access to the hospital for staff, visitors and clients.

Key responsibilities:

• Provide positive customer service and service recovery interactions for the hospital that disseminates routine and emergency incident information, provides access control assistance, and initial or follow-up direction to employees, patients, visitors, contractors, public safety and government officials, etc.
• Provide routine and emergency operational communication services via phone, two-way radio, overhead pages, e-mail, fax, and pagers, etc., to assist in the coordination of routine, heightened sensitivity situations, and emergency response efforts
• Provide after hours, weekends and holiday assistance in the patient admission/discharge
• Provide access control program management
• Provide administrative and record keeping services for the Information Center

Minimum qualifications:

• Experience in customer service or help desk capacity with the ability to communicate clearly and professionally, both verbally and in writing

Additional considerations:

• High school diploma or equivalent
• Bilingual in English and another language
• Certification in MS Office or other computer programs used in the Information Center
• Experience in healthcare related customer service
• Higher education in a customer service or a healthcare related field
• Veteran or veteran spouse - this has to be listed as a preferred qualification

Application requirements:
Applications and résumés for this position are accepted electronically through the Commonwealth of Virginia's Electronic Recruitment System only. Interview decisions will be based solely on the information provided in your electronic application and/or résumé. Please ensure you clearly and specifically detail all relevant work experience; we will not make assumptions about your qualifications. Applications/résumés will begin to be reviewed within five (5) days of the posting date.

Background Investigation:
All applicants are subject to an extensive background investigation and a pre-employment drug screening. This investigation may include fingerprint checks (State Police, FBI), local agency checks, Department of Social Services/Child Protective Services checks, employment verification, and verification of education relevant to the position. Under Virginia Code §§ 37.2-314 and 37.2-408.1, the Department of Behavioral Health & Developmental Services (DBHDS) cannot employ or utilize as volunteers, individuals convicted of specific ("barrier") crimes or those with pending "barrier" charges.

Reasonable…