Emergency Coordinator

Title

Emergency Coordinator I - Full Time

Emergency Coordinator I

Commensurate based on experience

3

Department of Behavioral Health/Developmental Services

Western State Hospital

Western State Hospital is seeking a full time Emergency Coordinator to be a communication center for Western State Hospital; provide positive customer service and service recovery to other WSH team members, to clients and their family and friends, and to the community at large all day and every day (24/7/365); assist individuals in getting to places within the hospital or get the answers to their questions while maintaining a high level of confidentiality with client and employee personal information;

and manage access to the hospital for staff, visitors and clients.

• Provide positive customer service and service recovery interactions for the hospital that disseminates routine and emergency incident information, provides access control assistance, and initial or follow-up direction to employees, patients, visitors, contractors, public safety and government officials, etc.
• Provide routine and emergency operational communication services via phone, two-way radio, overhead pages, e-mail, fax, and pagers, etc., to assist in the coordination of routine, heightened sensitivity situations, and emergency response efforts
• Provide after hours, weekends and holiday assistance in the patient admission/discharge
• Provide access control program management
• Provide administrative and record keeping services for the Information Center

• health, vision, and dental insurance
• life insurance
• paid time off
• sick time
• family/personal time
• retirement with cash match

• Experience in customer service or help desk capacity with ability to communicate clearly and professionally, both verbally and in writing

• High school graduate or equivalent
• Bilingual in English and another language
• Certification in MS Office or other computer programs used in the Information Center
• Experience in healthcare related customer service
• Higher education in a customer service or a healthcare related field
• Veteran or veteran spouse

The Commonwealth of Virginia is committed to conducting all aspects of human resource management without regard to race (or traits historically associated with race, including hair texture, hair type, and protective hairstyles such as braids, locks, and twists), sex, color, national origin, religion, sexual orientation, gender identity or expression, age, veteran status, political affiliation, disability, genetic information, and pregnancy, childbirth, or related medical conditions.
* There shall be no retaliation against anyone making allegations of violations of this policy.

DBHDS is a Virginia Values Veterans (V3) certified employer and provides hiring preference to qualified veterans and service members. We strongly encourage veterans, active members of the Virginia National Guard, and U.S. Military Reserve members to apply to the state application and respond accordingly.