Branch Coordinator - TELEWORK

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long-term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

Apria Healthcare’s mission is to improve the quality of life for our patients  are looking for empathetic, thoughtful, and compassionate people, to meet the needs of our patients. Already an industry leader in healthcare services, we provide home respiratory services and select medical equipment to help our patients sleep better, breathe better, heal faster, and thrive longer. Owens & Minor benefits are applicable to Full Time Regular and Permanent Teammates, and include:
Medical, dental, and vision insurance, available on first working day 401(k), eligibility after 30 days of employment Employee stock purchase plan Tuition reimbursement Development opportunities to grow your career with a global company

The purpose of this position is to offer support to the daily operations of the Branch Office and Branch Manager(s). This role is eligible for telecommuting. The anticipated hourly range for this position is $16.66 - $20.97. The actual compensation offered may vary based on job related factors such as experience, skills, education and location.

Work with Sales team, referrals and/or patients to gather missing documentation/information to meet insurance guidelines. Answers phone calls from customers to provide introductory information to new customers, determine the quickest, most effective ways to answer a customer’s questions, troubleshoot common issues with a product or service, work with the branch team and other departments to find appropriate resolutions, and elevate queries and concerns when necessary.

Perform several processing duties for the Branch as necessary including, but not limited to creating and working with intakes, reviewing ACIS screens to assist customers; and confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, completing tasks in processing tools, monitoring faxes and performing data entry document triage. Perform post-delivery work order confirmation and data entry.

Perform initial outbound calls, faxes, SMS texting to patients and referrals on receipt of orders. May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment as directed. Handle requests for audit/documentation purposes. May assist with document retrieval for billing purposes Support overnight oximetry program. Collect credit card/billing information as needed. Assist with patient scheduling for delivery and pick up of equipment.

Carry out filing, and faxing records on a routine basis. In addition to set up or return of equipment, may instruct patients, complete paperwork, explain insurance and out-of-pocket expenses, handle payments. May perform outbound customer satisfaction calls to patients and referrals. Order inventory or office supplies. Performs other duties as required.

N/A Meets company minimum standard of Background Check Education and/or Experience High school diploma or…