Enterprise Architect – Portfolio, CMDB & Architectural Governance

Description

This role is an essential member of Enterprise Architecture and Governance within Global Technology at Willis Towers Watson reporting directly to the Chief Architect. The role is crucial for designing and developing the overall architecture — including governance, processes, and tools — that align WTW's services with its business goals, and for maintaining a trusted, single source of truth for WTW's application landscape.

This role serves as a strategic bridge between business leadership, technical implementation teams and Enterprise Technology. The focus areas for the role include strategy, architecture and governance working with ITSM architects, application teams and process owners.

This is a remote role open to anywhere in the United States.

This Enterprise Architect is responsible for designing, implementing, and maintaining WTW's governance strategy covering Application Portfolio, CMDB and associated frameworks, with direct ownership of the Governance, Application Inventory, Application Registry as the authoritative sources of application and configuration data. This role ensures ITSM and architecture processes align with business objectives, comply with industry standards, and support continuous service improvement. The Architect acts as a strategic advisor and process owner, driving governance, data integrity, automation, and operational excellence across IT services.

The Role

Framework Design & Governance

• Establish and implement governance models, review cycles, and compliance mechanisms for application inventory supporting ITSM processes.

• Partnering with ITSM architects to define and maintain ITSM architecture based on ITIL and organizational standards.

Application Inventory & Application Registry

• Own and maintain the Application Inventory and Application Registry as the single source of truth for all applications across the organization.

• Ensure every application is documented with accurate metadata, ownership, business criticality, and lifecycle status.

• Identify and remediate redundant, duplicate, or shadow applications through ongoing inventory analysis.

CMDB & Process Ownership

• Drive strategy and reconciliation between the Application Registry, external systems, and CMDB so application-to-infrastructure relationships and dependencies are accurate and current.

• Partners with key ITSM process owners and architects providing architecture strategies, governance, and oversight where appropriate across ITSM processes and ensure consistency and maturity across all ITSM practices, through partnerships with SACM team.

• Ensure CMDB integration adheres to frameworks such as CSDM and supports downstream ITSM tooling.

Architectural Governance

• Lead Architectural Governance processes, including chairing architecture review boards, defining review criteria, and issuing architectural decisions or exceptions.

• Develop and maintain enterprise architecture standards, patterns, and reference architectures that guide application design and technology selection.

Documentation & Compliance

• Maintain process and architecture documentation, version control, and audit trails.

• Conduct regular audits of application, CMDB, and governance data and implement corrective actions.

Tooling & Automation

• Drive adoption and optimization of ITSM and application portfolio management tools (e.g., Service Now).

• Identify opportunities to automate inventory, CMDB reconciliation, and governance reporting.

Continuous Improvement

• Identify and implement process improvements based on KPIs, data quality metrics, and operational feedback.

Stakeholder Engagement

• Collaborate with application owners, infrastructure, security, IT leadership, and governance forums to validate data accuracy and drive adoption of governance processes.

• Communicate…