Service Technician; East Area

Service Technician (East Area)

Location:

Multiple positions located at or near our East Customer Center Locations – Allentown, PA;
Aston, PA;
Edison, NJ;
Marlborough, MA;
Scarsborough, ME;
Shrewsbury, PA;
Richmond, VA;
Greensboro, NC;
Charlotte, NC. This role is typically not eligible for relocation. If a position is not currently open in an area that you are seeking employment, we will reach out to qualified candidates once an opening becomes available.

The Service Technician for Ingersoll Rand’s Industrial Technologies and Services Division serves customers by installing, troubleshooting, repairing and maintaining all makes of rotary screw and reciprocal airflow (Centac and ECC) air compressors, along with additional compressed‑air system components. You will use precision measuring tools for diagnostic trouble shooting and require knowledge of all operation and parts manuals associated with the equipment.

• Ensure correct installation, maintenance, and field repair of Ingersoll Rand equipment at the purchaser’s location.
• Maintain up‑to‑date knowledge of field installation and repair requirements for this equipment.
• Provide technical advice and train customers, potential customers, field salesmen, and field service trainees.
• Diagnose problems, recommend corrective action while working unsupervised, and submit clear, accurate records and/or oral reports to the manufacturing facility.
• Maintain a high degree of integrity in handling business affairs.
• Maintain proper written and oral communication skills to transfer information related to service work in a concise, logical manner.
• Submit detailed technical reports on each service call in a legible fashion, suitable for billing customers.
• Submit accurate, detailed & timely expense account records along with timecards on a weekly basis, and manage financial records and company business matters, credit cards, and if required, a company car.

• Desired: 2–5 years of experience troubleshooting industrial/commercial mechanical systems; experience with compressed‑air systems, centrifugal technologies, solid controls, and startup of both rotary and centrifugal air compressors, dryers, cooling towers, and filtration systems.
• High school diploma or equivalent required.
• Desired:
  Degree in Electrical/Electronic Technology or HVAC with basic knowledge of AC/DC circuits, wiring diagrams/schematics, motors/controls, PLCs, HVAC electricity, control systems, refrigeration systems, and/or refrigerant certification.
• Military experience and/or sufficient mechanical working experience is a plus.
• Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations.
• EPA 608 / F‑GAS 303/2008/CE/IS HEA certification preferred (Refrigeration experience/certification a plus).

• Work in diverse conditions, including mechanical equipment rooms with exposure to noisy operating equipment, extreme weather, precarious places, and risk of electrical shock (high voltage) per NFPA or equivalent standards.
• Highly physical; requires regular use of hands, fingers, walking, stooping, and kneeling; requires employees to regularly lift and/or move weight limits per the safety policy.

• May require occasional travel for training: 1–2 times per year for one week at a time (5–10% of work).
• Included in an on‑call rotation with other service technicians in the local area to service customer emergencies in the evenings or on weekends; occasional evening or weekend work may be required during scheduled on‑call weeks.

• Operating knowledge of Microsoft Office software and basic computer usage; working proficiency with handheld computer (Smartphone, iPad) and network basics.
• Customer service skills such as conflict resolution, communication, negotiation, etc.
• Maintain proper business travel practices in a cost‑efficient manner.
• Mechanical competency to learn, diagnose, and troubleshoot compressor systems and machinery.

Ingersoll Rand offers a comprehensive benefits package, including medical, prescription, dental, vision coverage, wellness programs, life insurance, a 401(k) plan, paid time off, and employee stock grant.

The total pay range for this role, including incentive opportunities, is $45,000 - $120,000.

Ingersoll Rand is committed to achieving workforce diversity reflected in our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.