Field Service Lead Technician

Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and over 500 retail locations in more than 80 countries. Our global sales and service network provides customers with a local resource for a wide variety of quality material‑handling equipment, fleet‑management solutions, warehouse products, and support services to meet their needs anytime, anywhere.

At Crown, our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation, supporting employees and their professional goals because an investment in people is an investment in our future. Throughout Crown’s history, more than 1,000 employees have reached a 25‑year milestone, and we are proud to have traveled their career paths with them.

From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.

We are seeking knowledgeable, customer‑focused auto, diesel, aircraft, or forklift technicians to join the Crown team.

• Communicate daily with Service Customer Care, Dispatcher, and Field Service Manager to determine work schedule.
• Train, motivate, and monitor job performance of Field Service Technicians, including while at customer locations. Inspect repairs and scheduled maintenance. Ensure safety practices. Review paperwork and timecards.
• Confer with customers and communicate issues to branch management. Maintain good customer relations.
• Travel to customer locations to troubleshoot, diagnose, and repair lift trucks.
• Perform operator training or train the trainer at customer locations.
• Pick up parts and replenish van inventory. Perform minor repairs and service to the van.
• Complete necessary paperwork.

• 2–4 years of related experience.
• High school diploma or equivalent.
• Valid driver’s license, good driving record, and ability to safely operate lift trucks.

• Prior company experience as a Field Service Technician.
• Good mechanical and electrical aptitudes, knowledge of electrical/electronic systems and hydraulics and internal combustion engines, and the ability to read and understand electrical and hydraulic schematics.
• Technical degree, welding experience, and knowledge of various types of testing equipment.
• Good written and verbal communication, interpersonal, organizational, and motivational skills.

Work Authorization: Crown will only employ individuals who are legally authorized to work in the United States. This position does not offer sponsorship. Individuals with temporary visas or who require sponsorship for work authorization now or in the future are not eligible for hire.

Crown offers an excellent wage and benefits package for full‑time employees, including Health, Dental, Vision, and Prescription Drug Plans, Flexible Benefits Plan, 401(k) Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and more.

• Award‑Winning Service Training
• Company Vehicle for Field Service Technicians
• Tool Insurance
• No Flat Rate
• Uniforms
• Specialty Tools
• Primarily 1st Shift

EOE Veterans/Disabilities

Job Segment:
Maintenance, Field Service, Electrical, Forklift, Warehouse, Manufacturing, Engineering