Enforcement Specialist, DCSE - Valley District, #W1126, #W2374, #W0373; repost

Title: Support Enforcement Specialist, DCSE – Valley District

Position IDs: #W1126, #W2374, #W0373 (repost)

State Role

Title:

Prog Admin Specialist I

Hiring Range: $44,192 - $50,000 per year (salary commensurate with experience)

Pay Band: 4

Agency: Department of Social Services

Location: DCSE – Valley District

Agency Website: (Use the "Apply for this Job" box below)..gov

Recruitment Type: General Public

At the Virginia Department of Social Services, we put people at the center of everything we do. We believe that every Virginian can live a life of dignity and that all voices, ideas and experiences contribute greatly to our pursuit of excellence. Inspired by continuous improvement, we commit ourselves to listening, learning and cultivating environments of trust, respect and positive engagement.

Together, we are mission-driven, eager to achieve, and passionate about bringing the best of who we are to those we serve.

We design and deliver high-quality human services that help Virginians achieve safety, independence, and overall well‑being. The Virginia Department of Social Services (VDSS) engages families for success. Its Division of Child Support Enforcement (DCSE) manages nearly 246,000 cases to ensure that child support payments of $598 million per year reach families across the Commonwealth.

The Support Enforcement Specialist (SES) serves as program agent for assigned child support cases, engaging families to ensure the financial and family support they need to grow and thrive.

• locate non‑custodial parents
• work with other state and country child support agencies
• establish paternity
• determine and assess child support obligations and health care coverage
• ensure parents comply with child and/or medical support orders through administrative and judicial enforcement actions
• provide testimony in court proceedings when required
• connect parents with resources and partners that support their ability to be self‑sufficient and active participants in their child’s life

The SES position manages a large caseload equal in volume and complexity and draws on a wide range of case management and communication skills to influence noncustodial and custodial parents toward supporting their children. Employees are expected to meet defined performance benchmarks and goals to ensure efficiency and accountability.

• delivers a high level of customer service while maximizing payment collection efforts and addressing other customer service inquiries
• handles sensitive case information (legal, financial, medical and other personal circumstances)
• researches, analyzes and follows up on accounts to verify established protocols have been achieved
• interacts with customers to resolve their challenges and questions using multiple communication channels
• develops effective partnerships within and across teams that create a culture of continuous support for each other and customers
• builds strong relationships through proactively calling customers who may be evading or distrusting the child support system
• manages a high‑volume, detail‑oriented role where multiple conflicting priorities are consistently part of the daily workload

• ability to interact with a diverse public in a service setting to tactfully solve problems, sometimes in difficult situations where conflict is encountered
• skill in information collection through interviewing and obtaining/reviewing records, documents, and reports, and the ability to analyze, determine, and document the appropriate action to achieve results
• ability to work independently: plan, organize, and handle multiple priorities in a case management/caseload setting
• ability to interpret and apply laws, regulations, policies and/or procedures to ensure compliance and produce positive outcomes and results
• skill in the use of a personal computer using remote access technology, email, automated information systems and Microsoft Office applications
• demonstrated strong and effective listening and negotiating skills combined with outstanding written and oral communications
• demonstrated skills in performing basic mathematical computations
• ability to work in a considerate and respectful way as a team…