Control Room Operator

Control Room Operator

Iteris is seeking control room operators who are eager to learn and bring a strong growth mindset. We offer a unique role supported by a tailored training program. Working in a fast-paced, mission-critical setting, you will play a direct role in enhancing public safety through independent and team-based problem-solving, analyzing, and quickly responding to real-time traffic conditions.

What you will be doing:

• Monitor traffic conditions and roadway activity using CCTV, ITS, sensors, and data feeds
• Perform continuous surveillance and system monitoring of transportation networks and signals
• Detect, verify, and manage traffic incidents (e.g., crashes, stalled vehicles, congestion, roadwork)
• Initiate and coordinate incident response plans to minimize disruptions and maintain safety
• Dispatch safety service patrols, field technicians, and emergency responders using radio and communications systems
• Operate a multi-system console environment, managing real-time data and network systems
• Update and manage changeable message signs (CMS) and traveler information platforms (e.g., 511)
• Provide accurate, real-time customer and traveler information to the public and stakeholders
• Document incidents and operational activities using reporting and operations systems for tracking and analysis
• Communicate and coordinate with internal teams, partner agencies, and external responders
• Report system issues, equipment failures, and roadway hazards to appropriate personnel
• Support emergency operations (e.g., severe weather, evacuations) and special event traffic management
• Follow established policies, procedures, and safety protocols at all times

What you need to be successful in this role:

• High school diploma or GED
• Experience in operations, dispatch, monitoring, communications, or customer service roles preferred
• Strong proficiency with computer systems and Windows-based applications
• Ability to learn and operate ITS, traffic systems, and network-based technologies
• Excellent written and verbal communication skills
• Ability to remain calm and effective in high-pressure, real-time environments
• Strong attention to detail and ability to manage multiple priorities simultaneously
• Basic understanding of maps, roadways, and geographic navigation
• Reliable, punctual, and flexible with scheduling (including nights, weekends, and holidays)
• Willingness to serve as essential personnel during emergencies
• Experience with traffic operations, transportation systems, or roadway monitoring preferred
• Familiarity with CCTV surveillance, signals, and control systems a plus
• Background in incident management, dispatch, or emergency response a plus
• Experience working in a control center or console-based environment highly preferred

Iteris anticipates paying $19.00 for this role.

What's in it for you:

• 401(k) with immediate matching and no vesting period
• Generous paid-time-off [PTO] benefits
• Comprehensive medical, dental, and vision coverage
• Life insurance
• Medical reimbursement plans
• Disability coverage
• Education assistance program

Iteris, Inc. is a provider of smart mobility infrastructure management solutions and part of the Almaviva Group businesses serving the transportation and logistics industry. Iteris' cloud-enabled solutions help public transportation agencies, municipalities, commercial entities, and other transportation infrastructure providers monitor, visualize, and optimize mobility infrastructure to make mobility safe, efficient, and sustainable. As a pioneer in intelligent transportation systems technology, Iteris' advanced detection sensors, mobility and traffic data, software-as-a-service offerings, and consulting services represent a comprehensive range of mobility infrastructure management solutions that serve customers in the United States and internationally.

The Almaviva Group designs, implements, and manages advanced technological solutions and systems and related logistics structures for companies and public administrations operating in a variety of sectors, including, but not limited to, transport, logistics, agriculture, digital health, defense and security, energy, utilities, financial services, industry, telecommunications, and media.

I…