Services Assistant

Provide front-line in person, email and telephone response to all housing student and conference guest inquiries;

Identifyand assess the nature and complexity of inquiries,determineaction required by following procedure guidelines,standardsand policies;

Triage all incoming residence requests and either redirect to various University services or initiate action asappropriate accordingto policies and procedures;

Monitor and respond to the Department’s general email and the 3 Service Desk emails in coordination with colleagues to ensure excellent andtimelycustomer service;

Receive and prioritize housing maintenance work requestsutilizingand gathering information provided by students, staff, tradespersons, and/or contractors;

Input work requests into the Facilities Management work order programme andidentifyurgent requests and assign maintenance work;

Prepare notices for room entries and utilities disruptions to advise occupants;

Provide in person service and process all residence check ins, check outs, and room movement for students and guests;

Coordinate short term housing accommodationsas a result ofmedical or emergency need;

Participate in residence move in and move out and support day oflogisticsfor conference events to ensure service provision elevates the student and client experience.

Completion of a secondary school diploma, or an equivalent combination of education and experience;

Demonstrated front line experience in a customer service role ( property management, hotel/hospitality front desk, or University/College student life/services environment);

Experience working or volunteering with young adults;

Solid computer competency including word processing, spreadsheet,databaseand web-based applications( Facilities Management System,eRez, residential software, Card Access software);

Knowledge of University and department policies and procedures;

Proven ability to provide quality front-line client service in a demanding, high volume, fast-paced environment;

Strong understanding of the student residence experience;

Strong document management, attention to detail, accuracy, and administrative skills;

Ability tooperateefficiently and effectively in a fast-paced environment, switching constantly from task to task;

Ability to produce formal notes and records, including proofreading documents for accuracy and tone;

Knowledge of the Freedom of Information and Protection of Privacy Act (FIPPA) regulations and related University confidentiality and…