Part Time Member Service Representative - Supporting Fonthill Branch

Part Time Member Service Representative - Supporting the Fonthill Branch

Part-time

Be part of something different

Pen Financial Credit Union is a member‑owned financial institution dedicated to improving lives and strengthening communities across Niagara and Haldimand. Serving nearly 20,000 individual members and businesses, we offer full‑service digital and in‑branch banking backed by honest advice and local expertise. Guided by cooperative values – accountability, cooperation, respect, and trust – our people are at the heart of everything we do, and our values shape how we listen, collaborate, and serve our Members and communities.

A living wage employer with a deep truly local commitment, Pen Financial reinvests a portion of its profits to support programs and initiatives that make a meaningful difference. We’re proud to support our teams with competitive compensation, performance‑based success sharing, a defined contribution pension plan, wellness supports, and opportunities for ongoing learning. As a values‑driven alternative to traditional banks, Pen Financial is built to put people – not profits – first.

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The Member Service Representative provides excellent customer service that is accurate, timely, and efficient to our Members in all interactions, both at the front counter and/or by phone/email. MSR’s also uncover opportunities where we can better help Members, and potential Members, with our various banking solutions/services and refers them to appropriate branch partner to help our Members achieve their financial goals.

The MSR will ensure they are aware of, and adhere to, operating procedures and policies to safeguard the assets of the organization and the Member.

• Create a personal and exceptional Member experience (both at the front counter and/or by phone), by developing and deepening relationships, maintaining regular communication, answer inquiries, providing timely responses, value‑added information and advice to Members while always striving to increase Member satisfaction through service provided.
• Handle Member requests for deposits, withdrawals, transfers, identify and fulfill member’s financial service’s needs and other basic transactions. Assist members with ATM, Master Card and Debit Cards by accepting payments, applications, encoding new cards, and inquiries.
• Promote credit union’s products and services when a need or opportunity specific to the member is identified by offering a full range of financial services, including registered and non‑registered investments, and basic loan services. Make referrals to specialists and advisors as required.
• Responsible for balancing daily cash as required and locating all cash differences, ensuring the immediate supervisor is advised immediately. Assist with ATM loading and balancing.
• Attend to the accurate and prompt preparation and audit of all assigned reports, status checking, investment renewals and internal accounting reports.
• Identify opportunities to promote and complete credit card applications with Members and complete regular care calls.
• Open account types and demands, as required, and proactively resolve Member concerns and refer to Manager when required.
• Improve efficiency and simplicity while supporting a culture of innovation, utilize all procedures as appropriate for organizational consistency in application and execution including being personally accountable to ensure that you have read, understood and have implemented your daily work resulting in a satisfactory rating on all branch audits while constantly producing innovative solutions to create efficiencies in your work.
• Foster truly local banking by identifying opportunities to develop business within the community and attract new Members by establishing centers of influence outside the branch, and participating in community and branch events as a brand ambassador.
• Perform other assigned responsibilities.

• High School Diploma or equivalent (Post‑Secondary School Preferred)
• Experience assisting Members in a bank or credit union for a minimum of 2 years considered an asset
• Previous experience with sales is considered an asset

Hourly Wage Range: $23.10 - $26.44

Target Hourly Rate: $23.10

Hourly wage will be determined based on skills, experience, education and other qualifications relevant to this position.

Accessibility accommodations will be made for job candidates upon request.

Fonthill Branch