Front Office Associate
Job in
Niagara Falls, St Catharines, Ontario, Canada
Listed on 2026-10-19
Listing for:
Niagara Casinos
Full Time, Seasonal/Temporary
position Listed on 2026-10-19
Job specializations:
-
Hospitality / Hotel / Catering
Guest Services, Hotel Front Desk, Hospitality & Tourism, Customer Service Rep
Job Description & How to Apply Below
Fixed Term (Fixed Term)
There are some GREAT PEOPLE out there... we should know we hire them!
IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:$9925/.htmldFRONT OFFICE ASSOCIATE Contract $21.99
Application
Do you take pride in delighting guests with personalized service such as remembering their names, special events and room preferences? The Hotel Front Office is the heart of our hotel and sets the tone for an incredible experience. If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.
The job involves:
Performing a variety of skilled tasks to assist guests with their registration and departure
Handling various payment methods for services & ensuring Guests acknowledge terms & conditions of each stay Assisting Gaming Guests, Entertainment, Transient Guests & Executives with their reservations
Promoting property wide Promotions & Events, and Momentum Card Holder Benefits Reacting to business fluctuations while maintaining a commitment to world class guest service
Handling high volumes of guest interactions for long periods of time Making decisions pertaining to the betterment of the guest’s stay Standing for extended periods of time Working safely, and in compliance with OH&S policies and legislation
Working independently and as one team that supports and helps one another
Flexibility to support a 24/7 operation
The ideal candidate has:
Hotel Restaurant Management Diploma or one year of hotel front desk experience at a 4 Diamond luxury hotel
Experience using LMS, and knowledge of Momentum Card Levels Working knowledge of Hotel Property Management Systems Knowledge of Niagara Falls and surrounding areas
Sense of urgency, accountability, and a high level of integrity and confidentiality
Attention to detail and high service standards
Exceptional communication and interpersonal skills
The ability to speak multiple languages
We thank all applicants for their interest, however, only those selected for an interview will be contacted.
We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy.
Niagara Casinos is committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Knock, knock. Hear that sound? That's opportunity and it's at Niagara Casinos
Position Requirements
10+ Years
work experience
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