Hotel Front Desk Guest Service Agent

Location: Niagara Falls

Deliver professional guest service at Americana Conference Resort & Spa as a Hotel Front Desk Guest Service Agent. Use communication and computer skills daily.
This position serves as the first contact for guests while representing the Americana. You will register arrivals, process departures, post transactions, balance cash, and respond to guest needs. The work also includes coordinating with maintenance and housekeeping, handling concerns, and supporting front desk operations.

Key Responsibilities:

Provide accurate, timely information professionally and cheerfully
Register arriving guests and check departing guests out
Post transactions and payments accurately
Maintain and balance the daily cash drawer
Coordinate guest needs with maintenance and housekeeping
Requirements:
Completion of high school
Proficient computer skills
Excellent oral and written communication skills
Detail-oriented, ethical, and honest approach
Availability for days, afternoons, weekends, and holidays
Apply your guest service, communication, computer, and cash-handling skills at the Americana front desk.