Member Service Centre Representative (Part-time

Position: Member Service Centre Representative (Part-time)
Location: St. Catharines

Why First Ontario?

Competitive compensation packages

Enhanced mental health benefits through Sun Life and TELUS Health

Exclusive banking benefits

Up to $1000 per year towards professional development

Pension Plan

Company-wide Employee Volunteer program (Blue Wave Program)

Employee and Family Assistance Program

Job Overview
Provide prompt, efficient and courteous transactional sales and service to members. Proactively assist members to ensure that their needs have been met and refer to other staff, as appropriate. Professionally and efficiently perform sales, service, and operational accountabilities as outlined below.

Role
Sales:

Provide prompt, accurate, efficient transactional sales to members over the phone and/or

Recognize opportunities and act on all discussions with members to acquire more of their business, through qualified referrals to appropriate staff.

Determine whether to refer or to personally

Perform retention activity when

Track all referral sales

Actively participate in and contribute to all campaign activity, as

Build positive relationships with internal partners to support each other's business

Service

Apply our "Member First" principles with all members and prospective

Adhere to "Service Standards" in all circumstances with members and fellow

Promptly acknowledge members by name and refer them to a more appropriate staff member, if necessary, to fulfill members needs best.

Project a positive and professional image and attitude with members and fellow

Work with member to resolve inquiries and/or Refer to other staff if 'wait time' for other members may be compromised.

Close all transactions with a positive statement and thank member for their

Develop and pursue a Personal Development Plan, jointly agreed to with the Manager for continuous positive development of skills.

Operations

Adhere to policies and procedures, at all

Complete all work accurately, promptly and fully from beginning to

Act as joint custodian and/or combination holder, as

Perform audits, processes and proofing, as required.

Consider health & safety as a primary concern to ensure the overall well-being of the department and members

Perform all other duties, as

Job Specifications

Must have above average interpersonal and communication skills

Must be able to work well with a minimum of supervision

Must be capable of working as a team player, willing to assist other staff as required

Must have demonstrated service abilities and be able to identify member needs cross selling certain products and referring smoothly to others, as appropriate

Must be willing to learn and apply coaching

Must be flexible and prepared to work hours established to meet member service demands

Must have reliable and capable internet accessibility if remote shifts are required

Requirements

Grade 12 or equivalent

Previous call centre and/or customer service preferred

Experience in MS Office is preferred

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know. This posting is for an existing vacancy.

This posting is for an existing vacancy.

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