Event Senior Technical Lead - Niagara Falls

Location: Niagara Falls

Position Overview
The Sr. Technical Lead is a Mid-Tier technical Operator, focusing on small general session work, or assisting with larger general sessions. This is intended to be a bridge between technical lead and technical specialist and reports to an Operations Manager, Operations Director, or Director of Event Technology.

Key Job Responsibilities
Equipment Operation

Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.

Troubleshoots technical issues and resolve problems quickly as they arise.

Complies with all Company security and safety measures.

Ensures equipment is secure from theft and/or damage when in use.

Customer Service

Provides excellent service and strives to exceed the expectations and needs of internal and external customers.

Maintains a positive relationship with all clients through effective communication.

Collaborates with internal team on event solutions pre-event and during event to ensure the best possible customer satisfaction.

Understands and fosters the hotel/client relationship.

Training/Staff Development

Creates an atmosphere that fosters the development of technical and leadership skills in other employees.

Provides mentorship and coaching to technical, sales, and operations team members to develop technical skills as needed.

Event Supervision

Performs advanced work (pre/during/post event) with operations team members.

Supervises and directs other technicians during an event.

Equipment Maintenance

Assists team with proper security, storage, transportation, and maintenance of equipment.

Performs inventory and forecasting of equipment needs.

Job Qualifications

Bachelor’s Degree is preferred.

2+ years of field experience in specialty area is required.

2-3 years of customer service or hospitality experience is preferred.

Internal applicants must be Technical 1-Star Certified before applying. External applicants will validate and achieve their Technical 1-Star Certification within 60 days of start date.

Internal Candidates must show completion of 50% of hands-on skill verification for appropriate core discipline (Audio, Lighting, Projection, Video).

Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.

Strong customer, client and coworker interface experience and abilities.

A valid driver’s license is required for team members in positions that may operate Company vehicles. Additional DOT requirement may need to be met if applicable.

Must be able to lift 50 lbs.

Competencies
Deliver World Class Service

Hospitality

Ownership

Do The Right Thing

Demonstrates Self-Awareness

Drive Results

Ensures Accountability

See The Big Picture

Decision Quality

Manages Complexity

Value People

Collaborates

Hourly Pay Range: $26.00 - $30.00

The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.

We use artificial intelligence (AI) tools to help screen and/or assess applications for this role. These tools analyze information you provide (for example, your résumé or answers to questions using the chat to apply feature) to support our hiring team’s review. All hiring decisions include human judgment.

For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link ().

Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations.

Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.

Warehouse
Work is performed at event venues as well as in a warehouse…