Customer Service Representative - Ft

Overview

Cutter Aviation is searching for energetic and knowledgeable customer service professionals. The Customer Service Representative (CSR) will function as the primary face of Cutter Aviation and must be an exceptional relationship builder with the drive to provide world‑class customer service. The CSR is effectively the Company’s store‑front at the facility and serves as the internal representative to aircraft owners, operators, business partners and the business aviation community.

Colorado Springs, CO

• Catering to customers; confer with customers by telephone or in person to provide information about products and services.
• Reservation process; keep records of customer interactions and transactions. Record details of inquiries.
• Determine charges for services requested, collect payments, or arrange for billing.
• Acknowledge customer dissatisfaction and resolve complaints.
• Refer unresolved customer grievances to designated departments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Check and verify correct orders (i.e., fuel and catering) are placed and dispatched to Line Service Technicians. Solicit sale of new or additional services or products.
• Ensure proper FAA and TSA rules and regulations are followed. Perform airfield management activities, which may include escorting passengers and/or crew members through the airfield via different traveling modes such as walking or driving company vehicle.
• Driving passengers and/or crew members on and off airfield to designated locations such as hotel, main airport, aircraft, etc.
• Monitor the arrival, parking, refueling, loading, and departure of all aircraft.
• Maintain air‑to‑ground and point‑to‑point radio contact with aircraft. Direct activities related to dispatching, routing, and tracking transportation vehicles such as aircraft.
• Other duties and responsibilities as assigned.

• 1–3 years of Customer Service experience.
• Must have computer skills; ability to use radio communication, phonetic alphabet and military time.
• Strong interpersonal and communication skills.
• Excellent organizational and customer service skills with a sincere desire to assist customers.
• Professional appearance and mannerisms.
• Must be able to multitask.

Medical, Dental, Vision and Supplemental Plans.

$20.00/HR

Applicants selected for employment will be required to pass a pre‑employment drug screening, MVD and background check.