Operations Assistant

A travel solutions company based in Stellenbosch is looking for a detail‑oriented and proactive Operations Assistant to join their team. This role serves as the main point of contact between departments and provides essential support to Operations, Finance, Sales and other areas of the business.

The position requires strong organizational skills, the ability to manage multiple tasks at once, and a sharp eye for detail. This is a permanent, full‑time role that operates on night‑shifts during week days and will also require weekend work, with a small degree of flexibility.

Key Responsibilities

• Provide operational support to departments such as finance, sales and customer service by managing administrative tasks, coordinating workflows and ensuring work is completed accurately and on time.
• Serve as a liaison between departments, helping to resolve issues, improve communication and support smooth collaboration.
• Assist with financial administration, including processing invoices, reconciling accounts and managing expense reports.
• Upload virtual cards as needed and handle the related administrative responsibilities that support payment processes.
• Maintain accurate records and documentation while ensuring compliance with company policies.
• Respond to stakeholder requests and inquiries professionally and promptly while delivering excellent service.
• Support special projects and broader company initiatives when required.
• Manage multiple priorities and deadlines in a fast-moving environment.
• Identify areas where processes can be improved and help to implement more efficient ways of working.
• Provide seamless after-hours support for land arrangements.
• Provide seamless support for emergency travel (land only).
• Assist in resolving booking issues and coordinating with suppliers as needed.
• Assist with booking follow-ups and reconfirmations.
• Support the processing of bookings, including handling manual tasks when required.
• Coordinate supplier and transfer information to ensure accurate and timely updates.
• Handle supplier communication for special requests and booking amendments

Requirements

• Bachelor’s degree or equivalent experience in Business Administration, Finance or a related field.
• Previous experience in an travel consultant or administrative or operations support role is preferred.
• Strong attention to detail and accuracy, with the ability to maintain high standards across multiple tasks.
• Excellent organizational and time-management skills.
• Strong communication and interpersonal skills, with the ability to work well with people at all levels.
• Proficiency in Microsoft Office, including Word, Excel, PowerPoint and Outlook.
• Ability to work independently with minimal supervision, as well as collaboratively within a team.
• Comfortable working in a fast-paced environment with a positive, adaptable attitude.
• Experience in the travel industry is an advantage