Guest Operations Coordinator

Position: Guest House Operations Coordinator
GUEST HOUSE OPERATIONS COORDINATOR

Stellenbosch: An established Guest Lodge situated in the heart of Stellenbosch is seeking a Guest House Operations Coordinator to oversee the day-to-day operational coordination of the property, ensuring smooth service delivery across reservations, housekeeping and guest relations.

Having own transport is non-negotiable for this role

Purpose of the Role: To oversee the day-to-day operations of the accommodation property as the on-site lead, ensuring seamless service delivery while reporting to GRRC senior management. This role suits a hands-on hospitality professional who enjoys guest interaction and can confidently balance front-of-house service with administrative and operational duties in a personalised hospitality environment.

Key Responsibilities Include but Are Not Limited To:

• Managing daily property operations in line with company standards and procedures
• Overseeing reservations systems, guest communication, booking accuracy and reporting
• Supervising housekeeping operations, conducting quality control checks and managing stock
• Coordinating and supervising on-site staff, shift planning and task allocation
• Handling guest relations, complaints and service delivery standards
• Monitoring maintenance, compliance, operational records and reporting to management
• Being available after hours for operational emergencies and escalations

Criteria

• 2–3 years’ experience in accommodation operations (guesthouse, lodge, boutique hotel or similar)
• Proven reservations management experience
• Strong understanding of housekeeping operations and staff supervision
• Ability to work independently with minimal supervision
• Valid driver’s license and own reliable vehicle (compulsory)
• Must reside in or near Stellenbosch

Remuneration and Hours of Work

• Full-time, live-out position
• On-site presence required with after-hours availability for emergencies
• Market-related salary dependent on experience