Business Process Analyst; HR Systems

About Unifi

Unifi is redefining credit in Africa with simple, fast personal loans delivered through online, mobile and branch channels. We make life easy for thousands of clients across Zambia, Kenya, Uganda and South Africa. Unifi has conviction in the African continent and its people, and our products enable our clients to achieve even more. As one of the fastest-growing lenders in East Africa, we combine exceptional client service with the very best tech and data analytics.

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The Business Process Analyst for HR is a key function responsible for optimising HR systems and processes and ensuring alignment between people, process and systems. This role translates operational needs into process maps, business requirements and system specifications for use by various internal and external stakeholders.

The business process analyst acts as a liaison between the HR function, IT, and other departments, focusing on process improvement and automation, system utilisation, and data integrity to drive organisational efficiency and enhance the employee experience.

• Conduct in-depth analysis of existing HR processes to identify inefficiencies and areas for automation.
• Document and map  as-is  and design  to-be  processes and workflows using standard modeling techniques.
• Translate HR business requirements into technical system requirements for the HRIS (Sage
  300, Simplify
  
  HR, Simplify Teams etc).
• Ensure seamless integration between HR systems and other platforms.
• Document data flows and system and process dependencies.
• Collaborate with external and internal stakeholders and technical teams to configure, test, and implement system enhancements, upgrades, and new modules.
• Coordinate UAT, validate process accuracy post deployment and document change impacts.
• Ensure HR systems are configured to support optimised processes and maintain data integrity and security.
• Facilitate workshops and meetings with HR functional experts and leadership to elicit, document, and prioritise business requirements.
• Serve as the subject matter expert on how HR processes integrate with the HRIS and other interdependent systems (e.g. business operating systems, data factory etc.).
• Develop and execute change management plans to ensure smooth adoption of new processes and system changes across the organisation.
• Create and maintain high-quality process documentation, user manuals, and training materials.
• Provide training and ongoing support to HR staff and end-users on new processes and system functionalities.
• Define and track Key Performance Indicators (KPIs) and metrics to measure the effectiveness of implemented process changes.
• Conduct post-implementation reviews and audits to ensure new processes are sustainable and achieve desired outcomes.
• Stay current with HR technology trends and process improvement methodologies to proactively recommend innovative solutions.

• Bachelor  degree in Business, Information Systems, Computer Science, Engineering, or a related field.
• 3–5 years of experience in a similar role
• Solid understanding of business process analysis, requirements discovery, and documentation best practices.
• Familiarity with Agile methodologies and experience working in cross-functional teams.
• Proficient in SQL for data extraction, analysis, and validation to support business and technical solutions.
• Strong communication and stakeholder engagement skills, with the ability to simplify complex information.
• Skilled in process tools
• Highly detail-orientated, self-motivated, and methodical in approach to problem-solving.