Events Operations Manager

Events Operations Manager required in Stellenbosch.

Our client in Stellenbosch is looking for a Events Operations Manager. Responsible for the full commercial, operational and experiential success of all weddings and functions.

This role serves as the central integration point between client, kitchen, suppliers, supervisors, finance, and venue operations.

The incumbent is accountable for profitability, seamless execution, five-star client experience, and brand reputation.

This is a senior operational management role requiring financial acumen, negotiation capability, leadership maturity, and exceptional attention to detail.

Requirements:

• Strong financial and commercial acumen
• Advanced negotiation skills
• High emotional intelligence
• Conflict management capability
• Exceptional attention to detail
• Strong systems thinking ability
• High accountability and ownership mindset
• Strategic thinking with operational execution ability
• Excellent written and verbal communication
• CRM literacy and digital competence
• Sales confidence and presentation ability

Duties and Responsibilities:

• OPERATIONAL INTEGRATION & TEAM ALIGNMENT
  • Serve as the operational glue between all internal and external stakeholders
  • Ensure alignment between kitchen, bar, garden, maintenance, cleaning, supervisors, and suppliers
  • Resolve misalignment before it becomes operational risk
  • Maintain structured pre-event briefings
  • Ensure clarity of roles, timelines, and accountability
  • Outcome:
    Seamless execution with clear accountability and zero avoidable chaos.
• VENUE SALES & CONVERSION SUPPORT
  • Conduct professional, high-conversion venue viewings
  • Present the venue confidently and strategically
  • Understand client psychology and close effectively
  • Assist with structured quotations
  • Support revenue growth and booking pipeline stability
  • Outcome:
    Consistent revenue growth and improved booking conversion rates.
• CRM DISCIPLINE & DOCUMENT CONTROL
  • Maintain impeccable CRM usage and data accuracy
  • Ensure all client communication is documented
  • Finalise detailed and accurate BEOs
  • Ensure version control of function sheets
  • Prevent miscommunication through documentation excellence
  • Outcome:
    Accurate documentation that eliminates preventable operational errors.
• SUPPLIER & STAKEHOLDER MANAGEMENT
  • Maintain strong supplier relationships
  • Negotiate rates and service expectations
  • Hold suppliers accountable to venue standards
  • Ensure compliance with venue protocols
  • Manage supplier access, timing, and breakdown
  • Outcome:
    Reliable supplier partnerships aligned with venue standards and budgets.
• ESTATE SERVICE STANDARDS & LEADERSHIP
  • Lead Event Supervisors with authority and clarity
  • Set five-star service benchmarks
  • Provide performance feedback
  • Build a culture of ownership and accountability
  • Remain calm, decisive, and solutions-focused under pressure
  • Outcome: A disciplined, professional team delivering consistent five-star service.
• INNOVATION & SYSTEM IMPROVEMENT
  • Identify operational inefficiencies
  • Improve planning systems and checklists
  • Streamline processes for scalability
  • Drive continuous improvement
  • Outcome:
    Improved systems that increase efficiency, scalability, and profitability.