Content Success Officer

Overview

Reference: 10890 NB Consultant:
Nine Broodryk

• Creating, updating, and maintaining in-product content, user guides, FAQs, walkthroughs, and workflow explanations.
• Executing content updates required for new product features, enhancements, or services.
• Ensuring sustainability and product content is clear, accurate, and easy to apply in practice.
• Taking ownership of content priorities and driving tasks independently from planning through to completion.
• Managing multiple content work streams in parallel, while effectively prioritising work based on agreed direction.
• Coordinating inputs from Product, Knowledge, Client Success, and other internal teams.
• Tracking progress, dependencies, and delivery of content updates.
• Updating content in response to recurring customer questions and support queries.
• Improving self-service and onboarding materials to support confident, independent product use.
• Helping reduce operational load on Customer Success teams through better content.
• Capturing feedback from content usage, customer interactions, and internal stakeholders.
• Surfacing gaps, risks, and recurring issues to the Product Success Lead.
• Maintaining clear records of content changes so that context, rationale, and history are preserved over time.
• Maintain a systematic version control system to ensure all content revisions are clearly tracked and managed.

• A demonstrable passion for sustainability and an understanding of key concepts such as carbon emissions measurement, life cycle assessment, and broader climate change discourse.
• A relevant undergraduate degree (e.g. BSc in Environmental Science, Agriculture, Sustainability, or similar) would be beneficial, particularly where it provides a strong grounding in sustainability concepts.
• Strong written and verbal communication skills, with the ability to translate complex sustainability concepts into clear, structured, and practical guidance.
• The ability to manage multiple tasks and priorities, with outstanding planning, prioritisation, and follow-through abilities.
• A highly organised and methodical working style, with the ability to structure information and maintain clear records so that context and history are not lost.
• Comfort working with digital tools and online platforms, and a willingness to learn new systems.

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