Commercial Export Operations Account Manager

Overview

Open Agri (Pty) Ltd is a development house with offices in Stellenbosch and Johannesburg. We focus on building new innovative agricultural technologies. Our base client is a software business based in London called Agrigate One.

Agrigate One is a start-up, agricultural software company building solutions to optimise the value chain, while offering a business-to-business service. Our commerce platform connects buyers and growers with high quality fresh produce, creates visibility along the supply chain, and aggregates all data and communications onto a single platform.

We are seeking a proactive and detail-oriented export Operations Account Manager to join the One Switch team, managing export operations based out of South Africa. This role focuses on optimising the export processes, ensuring smooth logistics, and enhancing customer relationships. As an export Operations Account Manager, you will play a crucial role in managing client relationships, supporting supply chain efficiency, and contributing to product development and enhancements for One Switch.

• Client Base Expansion
  :
• Market Analysis
  :
  Conduct thorough research to identify untapped business opportunities within specific geographic areas and commodities around the world.
• Market Penetration
  :
  Develop and execute strategies for entering new markets and expanding the company s client and commodity base.
• Market Share Growth
  :
  Set clear goals for capturing market share in various commodities and work towards achieving them.

• Relationship Building and Management
• Effective Communication
  :
  Establish open lines of communication with potential and current clients, ensuring their needs and concerns are heard and addressed promptly.
• Customer Service
  :
  Provide exceptional customer service to foster trust and maintain long-lasting relationships with clients.
• Client Retention
  :
  Implement strategies to retain existing clients and encourage repeat business.

• Ensuring New Client Engagement
• Onboarding
  :
  Guide new clients through the implementation process within the scope of One Switch and our broader product sets.
• Growth
  :
  Grow the use of certain feature sets to unlock further revenue.

• Market Research
• Trend Monitoring
  :
  Continuously monitor industry trends, competitor activities, and market conditions around receiver and supplier markets.
• Data-Driven Decisions
  :
  Use market research findings to make informed decisions and adapt sales strategies accordingly to grow our clients businesses.

• Trade Management
• Management
  :
  Assisting grower and buyer clients to enable efficient and effective trade through the Agrigate One and One Switch platform

• Sales Strategy Development
• Collaboration
  :
  Work closely with the Commercial team to develop comprehensive and effective sales strategies to upsell current clients and grow our client base further.
• Tailored Approaches
  :
  Customise sales strategies to align with the unique requirements of the fresh produce supply chain. This includes but is not limited to the growth of receiving market buyers and sellers.

• Pipeline and Target Management
• Lead Identification
  :
  Outbound sales strategies growing the use of the One Switch product, enhancing use and increasing carton level return back on farm.

• Sales Presentations
• Value Demonstration
  :
  Confidently deliver compelling sales presentations that highlight the value and benefits of the company s products or services.
• Live Demoing
  :
  Understand the client needs and the solution our product/ services can offer by demoing a heavy hitting solution.
• Problem-Solving
  :
  Address client needs and potential pain points during presentations, offering solutions and demonstrating how the company can meet their requirements.

• Product Knowledge
• Product Expertise
  :
  Maintain a deep understanding of the company s products or services, including their features, benefits, and unique selling points.
• Customised Solutions
  :
  Use this knowledge to tailor solutions to individual client needs and tell a whole story of how feature sets fit together.

• Feedback and Improvement
• Client Feedback
  :
  Act as a liaison between clients and internal teams, collecting feedback to help enhance products or services.
• Agile…