Lead Cashier, Retail

Overview

The Lead Cashier (LC) is responsible for the efficiency of guest transactions and maintaining excellence in cashwrap standards, including cleanliness and overall aesthetics. Experienced in cashiering, the LC assists in the training of new cashiers and the cross‑training of other associates, demonstrating the ability to proactively collaborate, lead, and influence peers. This position drives loyalty results, including credit, through a focus on performance (sales, guest experience, and loyalty), people (guest service and associate training), and process (operating procedures and compliance).

The LC supports the leadership team with open and close register functions, associate exit inspections, and cashier chat in/outs, requiring a passion for the guest experience, process excellence, and delivering exceptional results by engaging every guest on the benefits of our Loyalty Life Cycle.

• Contribute to meeting or exceeding store goals related to retail and service sales, omni‑channel, guest loyalty (including credit), and retail shrink.
• Ensure each guest receives exceptional service by greeting and engaging them, personalizing service to their needs, and recommending Ulta Beauty products and/or services.
• Courteously handle sales, refunds, and exchanges.
• Pair guests with an associate to perform makeup applications, skincare analysis, and product demonstrations to drive sales and enhance the guest experience.
• Book appointments for and support the execution of services and in‑store events that deliver a unique guest experience while achieving sales goals.
• Take ownership over replenishment, organization, and maintenance of all cashwrap displays, supplies, and impulse fixtures to ensure guest‑readiness at all times.
• Maintain prompt, regular attendance.

• Contribute to an inclusive environment that supports teammates, peers, and guests.
• Support leadership by completing cashier chat ins/outs and associate exit inspections.
• Stay informed about new and existing industry trends, products, and services, and share this knowledge with guests and associates.
• Share the benefits of the guest loyalty program, including credit and the Ulta Beauty app, with guests, lead associates, and create excitement and accountability to individual and store credit and loyalty goals.
• Assist in training new cashiers and cross‑training other associates in cashiering.
• Act as a leader who engages and influences peers to achieve peak productivity and performance.
• Drive cashier accountability in delivering an outstanding, personalized Ulta Beauty brand experience, following Ulta Beauty’s systems prompts.
• Participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
• Collaborate with managers and associates to help grow the business.

• Be knowledgeable about and ensure compliance with Ulta Beauty’s policies, procedures, and standards.
• Adhere to Ulta Beauty’s dress code.
• Ensure completion of all transactions, including guest returns and associate transactions, and proper control of all cash and media at the cashwrap according to company policies and procedures.
• Complete selected register open and close functions as directed by the manager on duty.
• Maintain outstanding store standards and overall store cleanliness throughout the store.
• Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, and loss prevention.
• Execute other operational tasks as directed.

• Education: High school diploma preferred.
• Experience: 2 years of relevant work experience or equivalent combination of education and experience preferred; proven ability to delegate, multi‑task, and problem‑solve; demonstrated knowledge and passion for guest service and selling; experience addressing guest concerns promptly and professionally; demonstrated experience in exceeding sales goals and training new hires.
• Skills: Proficient with basic technology (Point of Sale system, Apple devices); excellent written and verbal communication; strong collaboration and interpersonal skills;…