Client Services Clerk Job Sterling Heights area,Michigan USA,Accounting

Allegan County has much to offer, with 24 Townships, 9 Cities, and 2 Villages across nearly 900 square miles. The landscapes range from the lakeshore to beautifully wooded lands, our County’s natural resources are a gift to be treasured. Allegan County businesses, citizens, and employees are world‑class, and we remain a welcoming, closely-knit community. We are one of the fastest‑growing counties in Michigan.

Allegan County Government places high importance on our core values:
Respect, Integrity, Commitment and Honesty. A common thread among our leadership, employees and volunteers is a strong desire to serve and be part of something meaningful. We have been recognized by Gallagher as “Best in Class Winner” among mid‑size companies for our excellence in optimizing employee and organizational well‑being for three years in a row ). We have also received the “Impact Award” from M.E.R.S. for excellence in educating our employees about their retirement plans and overall financial wellness.

We are looking for dedicated, caring, energetic people to join our team!

Job Summary

Performs a variety of complex clerical functions involved in processing domestic relations cases including: accepting and posting payments, processing tax intercepts, completing daily banking, assisting litigants, answering phone calls, collecting and filing correspondence.

Starting Wage: $24.26 per hour, full-time

Excellent Benefits Plan:
Health benefits begin on the first of the month after your hire date

Medical, Dental & Vision (3 medical plans to choose from, 2 of which have $0 premium)
County-funded Health Savings Account with our two high-deductible medical plans
County-paid employee life insurance coverage
County-paid short-term disability coverage, up to 52 weeks
Generous retirement plan, including a county contribution of 7% of your annual earnings
Tuition Reimbursement Program for college degree courses
Generous PTO plan, including front-loaded hours into PTO bank at hire, and annually on January 1.
13 paid holidays, in addition to PTO
FREE use of Allegan County government's two fitness centers

Responsibilities and Duties

Batches and posts received payment to proper accounts. Reconciles payments received with payments entered. Assists parties on cases with financial questions.

Monitors suspense accounts; disburses suspense and held monies after verifying account status and court orders.

Works with MISDU in processing returned/lost checks, NSF checks, stop payments bankruptcies, check replacements and posting errors. Contacts banks to verify account transactions, account information and to correct errors. Makes daily bank deposit.

Audits client payment accounts to verify status and make account adjustments. Communicate with and assist clients, employers, DHHS staff, banks, attorneys and others in providing account and payment information, explaining account audits, verifying account information reconciling discrepancies, obtaining information and providing procedural information.

Receiptsand recordsof all payments processed through the Treasurer's Office.

Reviews state and federal tax intercept reports, safeguard state and federal tax offset records and process certifications and decertificationof state aid eligibility, including verifying account status, addresses and personal case information with the Department of Human Services.

Screens incoming telephone calls. Greets and screens clients and others at the reception counter. Notifies staff of client arrivals for appointments and routes calls and requests for case information to the proper staff member. Provides forms to clients and attorneys and provides basis information regarding FOC policies and procedures in response to inquiries.

Collects and records completed Title…