Invoice Analyst

Job Description:

Key Responsibilities
1. Daily Queue Management & Intake

• Review new invoices daily via the SAP and Telecom Expense Management System [TEMS] queues, prioritizing actions based on payment due dates and critical supplier status.
• Monitor email and the ticketing system for disconnection notices, past-due notifications, and rejected invoices, ensuring tickets are updated at least once weekly.
• Identify and action invoices requiring immediate attention, such as those associated with disconnection notices, by escalating to Vendor Managers immediately.

• Perform a rigorous "health check" on invoice details, ensuring the invoice number, vendor name, currency, bank account and PO number match internal records.
• Tax Compliance:
  Ensure taxes and fees (e.g., GST, PST, USF fees) are separated correctly from PO line items and calculate tax vs. surcharges using internal guidelines.

• Validate invoice line items against contract deliverables in the TEMS
• Ensure the billing start date aligns with the service acceptance date; confirm that services are not being billed past their termination date.
• Update TEMS data by adding billing Circuit IDs (CIDs) and other unique identifiers from the invoice to the corresponding deliverables.
• Usage Validation:
  Calculate and validate variable usage charges (e.g., Colocation Power, IP Transit) against rate tables and minimum commit thresholds.

• Dispute Management:
  Log discrepancies for Special Process vendors into designated issue trackers for Vendor Managers to resolve.
• Ticketing:
  Initiate tickets for missing invoices, payment failures, funding requests, or master data updates (e.g., vendor name changes).

• Conduct "Final PO Health Checks" to identify POs trending to run out of funds or those containing unapplied credit notes.
• Manage the processing of Credit Notes and True-Up invoices, ensuring exchange rates and original invoice references are documented correctly before delegation.
• Track and validate Late Fees; approve valid fees under $1k USD and delegate higher amounts for review.

Ticketing systems for issue reporting and software/process bug tracking.

• A Bachelor's degree (finance/accounting/other business discipline preferred)
• 4-6+ years experience with payment systems in large multinational companies including accounts payable operations, invoicing procedures, payment terms and accounting techniques
• Experience with invoice/payment systems like SAP
• Excellent oral/written communication, interpersonal, and analytical skills
• Experience interacting with multiple levels within a company
• Able to work successfully both individually as well as to contribute as a team player
• Advanced level spreadsheets and basic data analytics, Google Sheets preferred
• Outstanding organizational, prioritization, and multitasking skills
• Attention to detail and a sense of urgency
• Ability to meet deadlines on a consistent basis
• Self starter with ability to accept responsibility for projects and see them through to completion
• An understanding of technical concepts related to data center operations and/or network backbone operations preferred
• Telecom experience preferred
• Ticketing systems for issue reporting and software/process bug tracking preferred

Salary Range $72,960.00 - $ USD (Salary)

Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility…