Administrative Assistant Sterling Heights

General Summary Performs duties related to HFO office sales, to include spreadsheets, stores totals, and reconciling discrepancies.

General Summary Performs duties related to HFO office sales, to include spreadsheets, stores totals, and reconciling discrepancies.

• Handles phone calls, transferring calls appropriately, taking messages, and responding to e-mails and patient complaints
• Performs front desk duties to include greeting customers and accepting deliveries
• Complete spreadsheets, check store totals, and reconcile discrepancies; prepare monthly folders
• Performs point of sale responsibilities, including preparing a summary for all stores; separate cash from insurance, print MOS issues (printer, fax, etc.) and copy for IT, pull problem orders for the Billing Department
• Performs cash reconciliations
• Handles US and internal mail for a specific store. Sorts interoffice mail, separating cash reconciliations, coupons, day sheets, and supporting documents; process and store coupons
• Enters the schedules for all Optometrists
• Completes specified duties surrounding inventory. Orders supplies for the office
• Additional responsibilities for Support Services Administrative Assistants may include:
• Responsible for daily and monthly reporting and analysis for all offices as required by
• Director of Finance and Vice President.
• Prepare analysis of discounting for all Satellite offices for discussion with Director of
• Satellite Operations and Satellite Office Managers
• Maintain insurance and patient collection database in Access. Produce and mail all letters. Ensure database is kept current.
• Prepare monthly reporting and reconciliation for all lens and contact lens products.
• Oversee all inventory cycle counts and variance analysis for all satellite offices. Review variance explanations.
• Assist with Payroll functions as needed.
• Prepare bi-monthly reporting for POS adjustments and Outstanding Receivables
• Enter patient refund transactions into People Soft.
• Maintain Access database and prepare reporting for all offices related to Special Testing and Services.
• Perform other duties as required

• Requires a high school diploma or GED
• Associates’ degree or Bachelors’ Degree preferred
• Requires previous clerical and/or retail experience
• Optical experience preferred
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

Works in a retail office environment with minimal exposure to noise, dust, or extreme temperatures.

• Organization:
  Community Care Services
• Department: HF Optimeyes Lakeside SVC Stor
• Shift: Day Job
• Union Code:
  Not Applicable