Customer Service Representative; EST Shift

Work Schedule

Remote, hybrid, or onsite availability. Shift: 10:30 a.m. to 7:00 p.m. EST, Monday to Friday. Overtime required as needed.

Remote – the majority or 100% of time may be performed from an alternate workplace. Hybrid – regular work both in an alternate workplace and a Stryker facility. Field‑based – regular work at customer facilities with travel within a set boundary. Onsite – the role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements.

These roles could have travel expectations; you must work within the country of the job requisition location.

• Provide phone and email support for inquiries from sales, internal partners, and customers in alignment with department goals of efficiency, quality, and customer satisfaction.
• Answer incoming requests through a multichannel system which includes but is not limited to order entry, order status verification, tracking and processing return orders.
• Consistently maintain all record‑keeping as appropriate and in accordance with Stryker specifications, and follow standardized process to ensure high quality for all orders.
• Understand, interpret, and explain detailed information of processes and procedures.
• Demonstrate flexibility in responding to new and rapidly changing situations and environment.
• Demonstrate an understanding of how decisions impact internal partners, customers, and sales representatives.
• Provide support beyond standard hours (including month/quarter/year ends, weekends, and holidays), as needed.
• Process shipping complaints and enter issues into the complaint system.
• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.

• Required:
  
  HS diploma or equivalent.
• Required:
  
  2+ years relevant experience.
• Required:
  
  Ability to work flexible hours as needed to support the business needs.
• Preferred:
  Bachelor's Degree.
• Preferred:
  System experience (SAP, SFDC, Genesys, PowerBI).
• Excellent analytical and problem‑solving skills.
• Excellent interpersonal skills.
• Excellent communication skills.
• Demonstrated effective organizational skills.
• United States of America (must be a U.S. employee).

USN: $21.28 – $26.78 USD hourly | US5: $22.35 – $28.12 USD hourly | US10: $23.41 – $29.46 USD hourly | US15: $24.48 – $30.80 USD hourly | US20: $25.54 – $32.14 USD hourly | US30: $27.67 – $34.82 USD hourly. View the U.S. work location and transparency guide to find the pay range for your location.

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Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.