Automotive Service Advisor

Job Description

Automotive Service Advisor/Writer/Consultant/ASM

Average Earning Potential of $60,000 per year and more!

We're seeking a Service Advisor to join our Service Team.

Are you a passionate, skilled, and dedicated individual who is looking for the opportunity to work at Preferred Chevrolet Buick GMC? We strongly encourage you to apply to our Service Advisor position.

If you have the drive to perform, exceed and excel as a SERVICE ADVISOR then we want you to come work with us!

Service Advisor Benefits

• Top brands to work with - Chevrolet Buick GMC
• 401k
• Blue Cross Blue Shield/ dental/vision
• Paid Vacation
• Performance Bonuses
• Relocation assistance
• Preferred Career Path
• Mentorship (apprentice programs)
• On the job training
• Manufacturer training encouraged
• Family owned/Cares and supports our community
• Fun Team Atmosphere, good tenure
• Growing store
• Cutting edge technology and systems
• State of the art equipment
• Safe Environment
• Career Advancement opportunities
• Ethical and Customer Focused Management and team

Service Advisor Responsibilities

• Oversee service orders and flow of drive lane
• Ensure that customers receive prompt, courteous, and effective service
• Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
• Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
• Ensure the daily inventory of technicians' time is consistently sold to service customers.
• Distribute work between technicians efficiently
• Answer technical questions about vehicle problems, warranties, services, and repairs.
• Assist in diagnosing vehicle problems; order parts and tools as necessary
• Oversee administration of warranty claims as well as training and supervising of service department
• Set schedules and assigns tasks to service department employees
• Reinforces company policies and adheres to company standards
• Encourages compliance with applicable laws and regulations
• Maintain good working relationship with factory(s) and foster positive employee relations
• Collaborate with upper management to make service department hiring and discipline decisions

Service Advisor Qualifications

• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Above-average energy level
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs

Preferred Chevrolet Buick GMC is a part of Preferred Auto Dealerships. A third-generation local group of family-owned automotive dealerships serving West Michigan for over 45 years. We believe our strength, continued success, future growth and profitability depend on building trusting relationships with our employees, customers, and industry partners.

Who We Are?

• Family owned
• Cares and supports community
• Fun team atmosphere
• Phenomenal Tenured staff
• Growing stores/organization
• Ethical
• Customer focused management staff