Graduate Education Program Manager

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A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.

The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.

Reporting to the Director of Graduate Education, the Graduate Education Program Manager will advance College of LSA initiatives that enhance the experiences of LSA graduate students and support the effective leadership of faculty and staff in LSA graduate programs.

The Program Manager will support Graduate Education initiatives within the Dean's Office and help implement strategies and programs that foster a supportive and connected graduate student environment.

The Program Manager will collaborate with faculty and staff across LSA departments; associate deans and staff in LSA and the Rackham Graduate School; and other campus partners, including the Dean of Students Office, Office of the General Counsel, Academic Human Resources, Office of the Provost, English Language Institute, the Equity, Civil Rights, and Title IX Office, and CEW+.

We seek a highly organized, detail-oriented, and self-motivated team player with excellent interpersonal, organizational, customer service, and event-planning skills. Because this position works with deans and other senior administrators on sensitive matters, tact, diplomacy, sound judgment, and confidentiality are essential. Familiarity with graduate funding, the distinct challenges graduate students face, and university policies related to graduate education is preferred.

Since 1841, the College of Literature, Science, and the Arts (LSA) has been the heart of the University of Michigan Ann Arbor colleges, providing a rich liberal arts experience for workers, learners, researchers, and visitors alike. With over 10,000 permanent and temporary employees, LSA is the largest of the UofM colleges and offers innumerable personal and professional benefits (some listed below), opportunities for engagement at the college and around the city for you and your networks, and truly rewarding work that consistently challenges the status quo and redefines higher education and employment worldwide.

• Manage on-campus prospective student visit weekends, working with several departments at the same time for as many as 100 or more students. This includes leading initial meetings with department leadership, securing venues, caterers, and related travel arrangements, assisting department staff with best practices, creating a budget, tracking and reconciling expenses, creating and administering an event survey and writing final reports for LSA and Rackham dean's offices.
• Represent the College of LSA at designated recruitment events. Work collaboratively to identify new opportunities for recruitment and develop new recruitment strategies.
• Administer the annual application fee waiver program by designing and implementing the request process, tracking and assessing requests for waiver eligibility. Communicate waiver usage to Rackham for reconciliation. Prepare a report for LSA college leadership on admissions outcomes.
• Respond to inquiries from prospective applicants via email in a timely manner.
• Foster and maintain relationships with various campus partners. Assist department leadership in solving time sensitive, complex problems related to student academics, funding, and general student affairs issues, including mental health, social justice, and academic integrity concerns.
• Serve as chair of LGRAD, LSA's graduate student services staff organization, working with LGRAD steering committee to create programming and events for the professional development of staff as well as methods for sharing best practices and creating new and improved processes for graduate program offices. Create consistent communication, such as newsletter content, to engage the LGRAD community and keep staff informed of emerging issues.
• Develop and deliver new student services staff orientation. Create and maintain staff training materials.
• Update LSA graduate education email groups, contact lists, and other related internal dean's office staff records.
• Create written communications to convey college policy, new initiatives, and administrative updates to faculty and staff in LSA units.

• Along with the Manager of Graduate Education, act as a strategic advisor for the…