Field Service Representative

Akkodis is seeking a Field Service Representative for a contract position with a defense client. The Field Service Representative will to support an active program across two locations. This role will be based onsite at our Madison Heights, MI facility through December 2026, then relocate to California from January through April 2027. Housing and meals per diem of $200/day is provided during travel periods.

Candidates located outside of Michigan who are required to travel to the Madison Heights site prior to the California assignment are also eligible for per diem. Strong performers may be considered for full-time employment at the client’s Madison Heights, Michigan facility following the conclusion of the California project.

The Field Service Representative (FSR) serves as the primary on-site technical resource for the client’s vehicle platforms and systems deployed at customer locations. This individual acts as the direct link between the client’s engineering and the end user, providing hands-on maintenance support, troubleshooting, operator training, and real-time feedback to drive continuous product improvement. The FSR represents the client at the customer site and is expected to uphold the highest standards of professionalism, technical competence, and responsiveness.

Pay/Salary Range: $35.00/hour - $45.00/hour

Field Service Representative job responsibilities include:

• Provide on-site technical support for the client’s vehicle platforms and subsystems at customer installations, including scheduled maintenance, diagnostics, and corrective repair.
• Serve as the primary point of contact between the customer and the client’s engineering, operations, and program management teams.
• Conduct root cause analysis on system failures and field issues; document findings and recommend corrective actions through formal field service reports.
• Deliver operator and maintainer training to customer personnel on the client’s platforms, systems, and associated tools.
• Support new vehicle fielding, integration events, and acceptance testing at customer sites.
• Maintain detailed and accurate service records, inspection logs, and parts usage reports in accordance with company and contractual requirements.
• Coordinate warranty repairs, parts procurement, and return/exchange of components with internal supply chain and logistics teams.
• Identify and communicate opportunities for engineering changes, product improvements, and technical publication updates based on field observations.
• Ensure all field service activities comply with applicable safety standards, ITAR/export control requirements, and customer site regulations.
• Support program reviews, readiness assessments, and customer meetings as the subject matter expert on fielded system performance.
• Travel to customer locations domestically and, when required, internationally for extended service assignments.

QUALIFICATIONS:

• High school diploma or GED required;
  Associate's or Bachelor's degree in a technical discipline (mechanical, electrical, automotive, or related) preferred.
• Minimum 5 years of hands-on experience in vehicle or heavy equipment maintenance, repair, and troubleshooting.
• Demonstrated experience reading and interpreting technical manuals, schematics, wiring diagrams, and engineering drawings.
• Proficiency with diagnostic tools, test equipment, and standard hand/power tools.
• Strong written and verbal communication skills with the ability to produce clear, professional field service reports.
• Valid driver's license; ability to obtain and maintain any required security clearances.
• This position requires use of information or access to facilities subject to the International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR). All…