Member Solutions Center Lead - Elevate Member Experience
Job in
Sterling Heights, Macomb County, Michigan, 48310, USA
Listed on 2026-08-02
Listing for:
christianfinancialcu
Full Time
position Listed on 2026-08-02
Job specializations:
-
Finance & Banking
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Customer Service/HelpDesk
Job Description & How to Apply Below
Christian Financial Credit Union in Sterling Heights, MI, is seeking a dedicated Member Solutions Center Manager to lead our onsite virtual branch and contact center, ensuring members receive consistent, accurate support while the team meets service and performance standards.
You’ll coach MSC Representatives, oversee member accounts and loan processing support, monitor metrics, run staff huddles, and resolve escalations within Credit Union policies.
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