Call Center Representative

Job Overview

We are seeking a dedicated and professional Call Center Representative to join our team. This role involves providing exceptional customer service through inbound and outbound calls, assisting clients with inquiries, and supporting administrative functions within a fast‑paced healthcare environment. The ideal candidate will possess strong communication skills, be detail‑oriented, and have experience in medical office settings or customer service. Multilingual abilities and familiarity with medical terminology are highly valued to effectively serve diverse patient populations.

• Handle incoming calls from patients, healthcare providers, and insurance companies with professionalism and courtesy
• Provide accurate information regarding appointments, billing, and medical services
• Document interactions accurately using data entry skills on computer systems
• Assist patients with scheduling appointments and follow‑up procedures
• Maintain confidentiality of sensitive medical information in compliance with HIPAA regulations
• Utilize phone etiquette to ensure positive patient experiences
• Collaborate with team members to resolve issues efficiently and effectively
• Support administrative tasks such as updating patient records and processing forms as needed

• Prior experience in a medical office or healthcare call center is preferred but not required; training will be provided
• Strong computer skills, including proficiency in data entry and familiarity with healthcare software systems
• Excellent communication skills in English; bilingual abilities (e.g., Spanish, French) are a plus
• Knowledge of medical terminology is advantageous but can be learned on the job
• Demonstrated customer service skills with the ability to handle challenging situations calmly and professionally
• Analysis skills to assess caller needs and provide appropriate solutions or elevate issues accordingly

Shift: M-F 9am - 5pm

Pay is based on experience