Business Analyst

Business Analyst

Department:
Information Technology 500003

Employment Type:

Full Time

Location:

Sterling Heights

Reporting To:
Matt Knutson

Description

A Taste of

Who We Are:

Backed by a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services, Continental consistently ranks among the top contract dining and refreshment providers in the nation according to Food Management Magazine, the industry's source for food service news and trends.

Our Mission

Delight our guest. Every meal. Every day.

Our Core Values

Exceptional - We recruit and retain phenomenal people who consistently go the extra mile to deliver results that lead the industry.

Hospitality - We are tirelessly committed to providing the highest quality food, beverages, and service by anticipating our guests' needs so they can count on memorable experiences every time.

Collaboration - We prioritize working together with a shared vision and effective & transparent communication, we unite as one team to achieve remarkable experiences.

Responsibility - we hold ourselves accountable to be there for our team and clients, to deliver what we say we will, when we say we will and check in on progress along the way.

Innovation - We are forward-thinkers always looking for new processes, technologies, and techniques to increase efficiencies and scalability to improve our services.

The Experience You'll Create:

The Business Analyst is a role at Continental, purpose-built to establish requirements gathering as a disciplined, scalable practice within our growing IT function. This person will serve as the connective tissue between business stakeholders and our data and technology teams-translating operational needs, finance processes, and cross-departmental workflows into clear, structured requirements that engineers and product managers can act on.

Beyond managing day-to-day project needs, this role is expected to build the foundation: designing and implementing the frameworks, templates, and processes that will guide how Continental captures, refines, and delivers on business requirements as our BA team grows. We're looking for someone who is genuinely curious, someone who digs in, asks the next question, navigates ambiguity with confidence, and has the interpersonal range to work effectively across every department in the company.

* Own requirements gathering end-to-end-partnering with operational, finance, HR, culinary, and other business leaders to elicit, document, and prioritize business needs, then translating them into structured functional specifications that data engineers, product managers, and IT teams can execute against with confidence.

* Support Continental's enterprise data platform by producing source-to-target mappings, documenting transformation logic, and defining business rules that the data engineering team needs to build accurate, reliable data pipelines across our ERP, POS, HRIS, and finance systems.

* Establish and own Continental's business analysis framework-designing the standards, templates, intake workflows, and documentation practices that define how requirements are gathered and managed across IT projects. Build this practice with future scale in mind, so that as additional Business Analysts are onboarded, a repeatable, well-documented process is already in place.

* Lead user acceptance testing (UAT) for new systems, integrations, and data solutions-developing test plans, coordinating business users, and ensuring solutions meet requirements before go-live.

* Document and standardize business processes, data definitions, and KPIs to support Continental's data governance goals and enable consistent reporting across business units.

* Proactively identify process inefficiencies and data quality issues across systems, championing improvements that reduce manual work, increase accuracy, and unlock new analytical capabilities for the business.

* Support new business onboarding and M&A integration efforts by documenting existing processes, mapping data sources, and helping accelerate time-to-value for acquired entities.

* Serve as a subject matter expert on Continental's data landscape and business systems, mentoring colleagues and helping build data literacy across the organization.

* Manage multiple active work streams simultaneously maintaining visibility into requirements status, open questions, and decision logs across projects, and proactively communicating progress, blockers, and risks to IT leadership and business stakeholders.

Ingredients for Thriving:

* Bachelor's degree in Business Administration, Information Systems, Data Analytics, or a related field.

* 5-7+ years of experience as a Business Analyst in roles where requirements gathering was a core, ongoing responsibility. Prior experience establishing or formalizing BA processes, frameworks, or standards within an organization is strongly preferred-this role is expected to build the practice, not just participate in it.

* Experience using AI tools (such as…