Service Delivery Leader, Governance Services – Detroit, MI

Service Delivery Leader, Governance Services – Detroit, MI

Wanted: dynamic and creative individuals ready to connect with a like‑minded team. You’ll enjoy all the autonomy you need to help our clients make their digital infrastructure faster and more effective. Over 1400 teammates from around the globe are eager to help you out; their expertise will put you on the winning path and keep you there.

ISG is seeking a senior Service Delivery Leader to lead Governance Services delivery for a strategic Health Science client. This role owns day‑to‑day client engagement, delivery quality, governance discipline, executive communication, and account growth support. The leader will serve as the senior on‑site ISG point of contact for Governance Services, ensuring that contracted commitments, supplier performance, risk management, and value realization are visible, actionable, and aligned to client priorities.

The successful candidate will bring deep experience in managed services, applications, infrastructure, cloud, cybersecurity, BPO, procurement, enterprise vendor ecosystems, and complex multi‑supplier environments. The role requires strong healthcare context, executive presence, commercial acumen, and the ability to convert client needs into practical governance outcomes and growth opportunities.

• Lead ISG Governance Services delivery for a large Health Science account, ensuring consistent execution, high client satisfaction, contractual alignment, and measurable business value.
• Act as the Client Leader for Governance Services, aligning client executives, supplier stakeholders, and ISG delivery teams around shared priorities and outcomes.
• Identify, shape, and support account growth opportunities by anticipating client needs and positioning relevant ISG governance, advisory, sourcing, vendor management, and transformation capabilities.
• Build trusted relationships with client executives, technology, operations, procurement, business stakeholders, and third‑party suppliers. Maintain a clear stakeholder map, communication cadence, and relationship plan.
• Provide overall leadership for service management, governance forums, supplier performance oversight, reporting, issue escalation, compliance with contracted obligations, and continuous improvement.
• Ensure delivery is outcome‑focused, data‑driven, and aligned to client priorities. Establish metrics, track benefits, identify improvement opportunities, and drive corrective actions.
• Advise on supplier commitments, service levels, obligations, risks, disputes, and negotiation considerations. Help client and ISG teams interpret contract intent and drive practical governance actions.
• Partner with ISG account leadership to identify and qualify growth opportunities across governance, sourcing, benchmarking, transformation, vendor management, Fin Ops, AI‑enabled operations, and related advisory services. Support opportunity shaping, proposals, and executive client discussions.
• Apply understanding of healthcare priorities including cost pressure, regulatory compliance, cybersecurity, resilience, data privacy, patient/member experience, interoperability, digital transformation, and vendor risk management.
• Lead or support steering committees, operational governance meetings, QBRs, risk reviews, executive readouts, and action planning. Ensure follow‑ups are tracked, owned, and closed with discipline.
• Guide ISG delivery resources supporting the account, clarify priorities, coordinate work streams, onboard new team members, and maintain consistent quality standards and documentation.
• Proactively identify delivery, commercial, stakeholder, supplier, and compliance risks. Drive timely escalation, root‑cause analysis, mitigation planning, and executive communication.
• Bring relevant market perspectives on outsourcing, managed services, service integration, healthcare technology, supplier performance, and governance practices to improve client outcomes and expand ISG relevance.

• This role is based in Detroit, MI and requires reporting to the onsite client location.
• Periodic travel to ISG meetings or other client locations may be…