TechOps Architect

We’re really excited to be building a small, thoughtful and effective Tech Ops team at Octopus.

We’re looking for a knowledgeable and experienced Tech Ops Architect to help shape how we support people across the business - someone who can lead with clarity, build with empathy, and bring a mix of technical depth and sound judgment.

There’s loads to get stuck into, from identity management and scripting to device management and scalable tooling, areas where most of our work sits and where we need thoughtful, sustainable solutions.

You’ll play an important role in shaping how we work: setting direction without over complicating things, supporting the team with care, and balancing technical curiosity with a down‑to‑earth mindset. We’re after someone who can spot where things could be better, help others grow, and make improvements that stick.

If you’re excited about solving meaningful problems and shaping how Tech Ops supports a growing, people‑first business – we’d love to chat.

What is Tech Ops?

A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call “1st line support” all the way up to high‑level strategic planning, and everything in between.

We focus on advising rather than enforcing, and give people the autonomy to work with technology to solve their problems in the way that works best for them. We’re an autonomous team who look after a wide range of technology across the business. We empower teams to do the best work they can whilst keeping things running efficiently in the background.

We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in Tech Ops, and every day will be a new and exciting one, working on varying challenges across the company.

We have a cloud‑first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on‑prem AD here!

You will be responsible for high‑level strategic and architectural technical decisions around the business. We also strongly believe that no matter what role you have within Tech Ops, it’s still important to keep your ear to the ground and see, first hand, the problems our users are facing, and the impact that decisions you make have on everyone s means you’ll spend some of your time helping out with day‑to‑day “1st, 2nd and 3rd line” support.

You’ll have a wide breadth of knowledge and experience across all areas of IT, but also an immensely deep understanding of many of those areas too. You’ll likely be an acknowledged expert among your peers in Identity and Access Management, and have a passion for hacking and building. You will have interest and/or experience in related areas like software engineering, security, platform architecture, UI/UX design etc.

Roles that you might currently be in: IAM Engineer, Tech Lead, Lead/Senior Support Engineer, Site Reliability Engineer, Systems Architect, Systems Designer, Senior Systems Engineer, Workplace Technology Architect, Solutions Architect.

• Define what good looks like for a small and lean Tech Ops team.
• Tackle some of the toughest technical issues as we scale to tens of thousands of people.
• Make wide‑scale strategic technical decisions across the whole Octopus Energy Group, globally.
• Design, build and continually improve processes, automations and systems that will improve user experience, remove inefficiencies, allow us to scale quickly and keep our team small.
• Mentor the wider Tech Ops team, providing support and guidance for any technical project they may be working on. (This role will not involve directly managing people).
• Support the rest of the team in providing delightful day‑to‑day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems.
• Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience.
• Managing supplier relationships and the procurement process for SaaS and hardware.
• Lead and manage complex…