Solutions Engineer, Pre-Sales

About the Team

The Technical Success team is responsible for the customer experience on both the OpenAI API platform and the ChatGPT Enterprise product, ensuring developers and enterprises maximize benefit, value, and adoption from our highly‑capable models. OpenAI's customers represent a range of diverse backgrounds and maturity, from early‑stage startups to established global enterprises.

We are seeking a solutions engineer to partner with our customers and ensure they achieve tangible business value from our models through ChatGPT and the OpenAI API. You will partner with senior business stakeholders to understand their pre‑sales needs, guide their AI strategy, and identify the highest value use cases and applications. You will work with business and technical teams to demonstrate the value of our solutions and recommend architectural patterns to kick‑start their implementation and development.

You will work closely with Sales, Security, and Product teams.

• Deliver an exceptional pre‑sales customer experience for prospects and customers by providing technical expertise, outlining the value proposition, and answering product, API, and LLM‑related questions.
• Demonstrate how leveraging OpenAI APIs and ChatGPT can meet customers’ business needs and deliver substantial business value. This includes building and presenting demos, scoping use cases, recommending architecture patterns, and providing in‑depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre‑sales process.
• Develop and nurture strong customer relationships during the evaluation, validation, and purchasing process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying customer feedback, identifying themes across customers, and incorporating them into product planning.
• Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g., trust portal), and escalating complex requirements to the appropriate teams.

• Have 5+ years of experience in a technical pre‑sales or similar role, managing C‑level technical and business relationships with complex global organizations.
• Demonstrate a thorough understanding of IT security principles and customer requirements for technical B2B SaaS products, with experience providing higher‑level security and compliance support.
• Have foundational training in programming languages like Python or Java script.
• Have delivered prototypes of Generative AI/traditional ML solutions and have knowledge of network/cloud architecture.
• Are an effective presenter and communicator who can translate business and technical topics to all audiences, including senior leaders.
• Own problems end‑to‑end and are willing to pick up whatever knowledge you’re missing to get the job done.
• Have a humble attitude, an eagerness to help your colleagues, and a desire to do whatever it takes to make the team succeed.

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.