Systems Technician

Systems Technician

Join Integris as a Systems Technician (ST) and deliver frontline technical support for end‑user issues, including personal computers, printers, and Windows applications. The ST serves as the first point of contact for client inquiries received via email or the client portal, and may work from the service desk or in the field.

The role requires a proactive individual who can perform basic troubleshooting, document activities in the ticketing system, and support professional services during client onsite deployments. Success in this position means being responsive, detail focused, and client‑centric.

• Manage service intake via email and the client portal.
• Conduct basic troubleshooting for non‑complex issues within single‑user system environments.
• Document troubleshooting activities accurately within the ticketing system.
• Support Professional Services with client onsite deployment as needed.
• Adhere to established client support documentation.

Education/Certification Requirements

• A+ and/or Office 365 Fundamentals certification or equivalent on‑the‑job experience.
• High School Diploma, GED, or equivalent qualification.

Experience Requirements

• Preferably at least 1 year of service‑related experience.
• Basic infrastructure and troubleshooting skills.
• Valid driver’s license required.

• Medical, Dental, and Vision Insurance
• 401’K Retirement Plan with company match
• Minimum 4 Weeks of Paid Time Off (PTO) with additional PTO at years 5, 10, and 15
• Birthday PTO
• Paid Holidays and Paid Time Off for Volunteering
• Short‑Term and Long‑Term Disability Insurance
• Life Insurance and Supplemental Insurance
• Employee Assistance Program

Integris is an equal opportunity employer, committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity, age, familial status, disability, genetic information, or any other protected class under applicable federal, state, and local laws.