Business Technology Liaison - Sustainment and Aftermarket; Ground Combat Vehicles

Business Technology Liaison - Sustainment and Aftermarket (Ground Combat Vehicles)

Location:

Sterling Heights, MI, United States

The Business Technology Liaison supports sustainment and aftermarket activities for Ground Combat Vehicles, with a strong focus on business operations, compliance, and the effective use of enterprise applications such as Oracle eBusiness. This role acts as a key liaison between business stakeholders and IT, ensuring operational excellence and continuous improvement across sustainment processes.

Key Responsibilities

• Provide functional support to end users of enterprise applications, including Oracle E-Business Suite, Contract Lifecycle Management (CLM), TIPQA, by troubleshooting issues, assisting with system navigation and functionality, and coordinating with technical teams to resolve application-related problems.
• Assist users in resolving issues related to software and hardware usage.
• Deliver hands-on training to users for proper utilization of fielded hardware and software.
• Offer expertise in the creation and maintenance of reporting tools available to end users.

Customer Support Organization (CSO) Representation

• Represent the Customer Support Organization (CSO) across all GDLS Markets regarding requirements for software and hardware.
• Act as a liaison for CSO requirements when changes are proposed by CSO, GDLS Division IT, or other GDLS process centers.
• Coordinate and submit suggestions for hardware and software enhancements to drive business process innovation.

Leadership & Implementation

• Provide leadership for activities required to implement new functionality within enterprise applications.
• Lead and manage IT projects supporting CSO operations, ensuring alignment and successful delivery.

Technical Interface & Support

• Serve as the technical interface through the CSO IT Business Relationship Manager for technical hardware and software support.
• Monitor and troubleshoot tool and software integrations with GDLS applications.
• Support the development, modification, and upgrade of enterprise and sustainment applications.

Continuous Improvement & Innovation

• Identify, recommend, and implement continuous improvement opportunities in business processes and supporting systems.
• Act as the CSO IT SME to realize the agenda of technical innovation, meeting customer needs and driving internal operational excellence.

Reporting & Analytics

• Provide expertise in data management, analytics, and reporting to support informed decision-making and performance improvements.

Artificial Intelligence (AI) Implementor

• Identify opportunities to integrate AI solutions to enhance sustainment and aftermarket operations.
• Collaborate with business and IT teams to design, develop, and deploy AI-driven tools and processes (such as predictive maintenance, intelligent data analytics, and process automation).
• Evaluate and recommend AI platforms and technologies that align with organizational goals.
• Lead pilot projects and proof-of-concept initiatives for AI adoption.
• Provide training and change management support to facilitate user adoption of AI tools.
• Monitor AI system performance and ensure solutions are scalable, secure, and compliant with relevant regulations.

Job Requirements

• Minimum of 8 years of experience in business operations, manufacturing, IT, or related fields.
• Prior experience in sustainment or aftermarket support preferred.

Education

• Bachelor's degree required (preferred fields: Information Technology, Manufacturing, Business, or related disciplines).

Technical Skills

• Robust understanding of Oracle eBusiness and related enterprise applications.
• Proficiency in ERP/Oracle CSO tools and reporting/query platforms such as COGNOS and OBIEE.
• Familiarity with AI platforms, machine learning concepts, and data science tools is highly desirable.
• Ability to efficiently troubleshoot and resolve technical and functional issues.
• Experience with EDI integrations and enterprise application support.

Communication & Leadership

• Excellent oral and written communication skills; able to convey complex information clearly.
• Proven ability to lead discussions and present to cross-functional teams and stakeholders of varying sizes.

Work Style

• Self-directed, highly organized, and attentive to detail.
• Demonstrated ability to work both independently and collaboratively in team environments.
• Strong customer service orientation, with prior experience in customer or supplier-facing roles preferred.

Additional Attributes

• Strong problem-solving skills and a continuous improvement mindset.
• Ability to manage multiple priorities while maintaining high accuracy and thorough follow-up.

Compliance

• Ensure compliance with company policies, procedures, and standards, as well as applicable laws and regulations.
• Ensure the adherence to ISO 9001, AS9100, ITAR, FAR/DFARS, NIS, CMM regulations, and company security policies for processes.