Business Technology Liaison - Sustainment and Aftermarket; Ground Combat Vehicles

We Serve Those Who Protect What Matters .

At General Dynamics Land Systems,webuild the combat vehicles and integrated technologies that give soldiers a decisive advantage.

Wedesign, engineer and sustain advanced tracked and wheeled systems paired with modern electronic architecture, AI-enabled capabilities and autonomy-ready technology.

From Abrams to LAV, Stryker to AJAX, robotic platforms to software solutions and beyond, our portfolio delivers proven performance for customers around the world.

That's why Soldiers and Marines have trusted General Dynamics Land Systems products in the toughest conditions for decades.

Wedeliver the power to win.

Every day, our global team looks beyond the horizon, solving problems before they become challenges.

Bring your talent. Bring your purpose. Let's shape the future of General Dynamics Land Systems together.

Starting your career or you are an experienced professional, we offer a Total Rewards package that is Impactful and built for you.

• Healthcare including medical, dental, vision, HSA and Flex Spending
• Competitive base pay and incentive pay that rewards individual and team performance, and comprehensive benefits
• 401k Match (6%)
• Educational Assistance
• 9-80 Work Schedule (This position's standard work schedule is 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off)
• Onsite cafeteria, fitness center, and outdoor fitness track

The Business Technology Liaison supports sustainment and aftermarket activities for Ground Combat Vehicles, with a strong focus on business operations, compliance, and the effective use of enterprise applications such as Oracle eBusiness. This role acts as a key liaison between business stakeholders and IT, ensuring operational excellence and continuous improvement across sustainment processes.

• Provide functional support to end users of enterprise applications, including Oracle E-Business Suite, Contract Lifecycle Management (CLM) ,TIPQA , by troubleshooting issues, assisting with system navigation and functionality, and coordinating with technical teams to resolve application-related problems.
• Assist users in resolving issues related to software and hardware usage.
• Deliver hands‑on training to users for proper utilization of fielded hardware and software.
• Offer expertise in the creation and maintenance of reporting tools available to end users.

• Represent the Customer Support Organization (CSO) across all GDLS Markets regarding requirements for software and hardware.
• Act as a liaison for CSO requirements when changes are proposed by CSO, GDLS Division IT, or other GDLS process centers.
• Coordinate and submit suggestions for hardware and software enhancements to drive business process innovation.

• Provide leadership for activities required to implement new functionality within enterprise applications.
• Lead and manage IT projects supporting CSO operations, ensuring alignment and successful delivery.

• Serve as the technical interface through the CSO IT Business Relationship Manager for technical hardware and software support.
• Monitor and troubleshoot tool and software integrations with GDLS applications.
• Support the development, modification, and upgrade of enterprise and sustainment applications.

• Identify, recommend, and implement continuous improvement opportunities in business processes and supporting systems.
• Act as the CSO IT SME to realize the agenda of technical innovation, meeting customer needs and driving internal operational excellence.

• Provide expertise in data management, analytics, and reporting to support informed decision‑making and performance improvements.

• Identify opportunities to integrate AI solutions to enhance sustainment and aftermarket operations.
• Collaborate with business and IT teams to design, develop, and deploy AI‑driven tools and processes (such as predictive maintenance, intelligent…