Customer Service - Entry Level

Job Description

Job Description

Job Description

An insurance customer service representative is many things to many people but with our agency we see an them as an educator and go getter that helps people make informed decisions that can protect and ultimately improve their lives.

At a basic level they help customers with their existing polices but much deeper than that they an educator about how insurance works, they are a legal representative making sure the customer qualifies and issues the contract between customer and company, they are a counselor helping people through lifes highs and lows, and most importantly a trusted advisor helping people be prepared and protected for the future.

If you are a career minded individual that values striving for excellence and making a difference in the lives of others youve finally found the career youve been looking for.

• Salary Starting based on qualifications. Opportunity for individual and Group performance based rewards up-to an additional $2000/month for hybrid sales/service position.
• Paid Time Off
• Health Insurance
• Dental, Vision, Disability
• 401k

• Annual Base Salary + Commission + Bonus Opportunities
• Flexible Schedule
• Health Insurance
• Vision Insurance
• Mon-Fri Schedule
• Hands on Training
• Disability Insurance
• Life Insurance
• Career Growth Opportunities
• Retirement Plan
• Evenings Off
• Paid Time Off (PTO)
• Dental Insurance

• Develop insurance quotes, makes sales presentations, and closes sales.
• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers.
• Document each customer contact in eAgent.

• Phone Etiquette
• Basic Computer Literacy
• Outstanding Relationship Building/customer retention
• Attention to detail
• Problem Solve
• Active Listening
• Professional/Polite
• Coachable/Calm under pressure
• Desire to succeed
• Pass Background Check
• P&C License - (We will help you obtain if you do not presently have this)
• Per the State of Michigan, ''A primary mission of this agency is to protect the public from dishonest and untrustworthy persons and business entities. One way we do this is through the licensure process. A license is a privilege, not a right. To receive and maintain a license in Michigan, an insurance producer (commonly referred to as an insurance agent) must be at least 18 years old, must complete any pre-licensing and continuing education required by law, must successfully pass any examinations required by law, and must not have committed any of the 14 acts that are listed as causes for license denial or revocation in