Manager OptimEyes -Sterling Heights

GENERAL SUMMARY

Oversees daily Super Vision Center store operations and employees, ensuring customers receive the best care and service possible, exceeding patient's expectations within their direct area of supervision and all areas of the business unit.

Receives and resolves, within established guidelines, customer concerns and complaints. Responsible for analyzing training needs, the development and administration of training plans and procedures to ensure employee development.

Administers corporate policies and procedures. Responsible for the efficient and cost effective operations within assigned office, maintaining appropriate records and preparing required reports.

• Constantly and measurably improve store operations. Maintain and improve remakes, payroll, insurance deficiencies, and customer service, training, inventory, merchandising and marketing functions all pertaining to the individual store.
• Interviews and selects employees. Ensure offices are adequately staffed.
• Promote and build effective teams by conducting staff meetings to insure everyone is committed to corporate goals.
• Nurture and empower others to achieve. Provide immediate feedback and recognition to employees. Conduct performance evaluations according to corporate guidelines.
• Establish goals for individual and team performance using corporate action plans. Give timely feedback and helpful coaching while evaluating performance on a daily basis.
• Accurately assess strengths and development needs of employees providing individualized training. Maintain documentation on each employee as to the training completed and information regarding performance.
• Maintain a professional image through appearance and actions. Crossed train staff to develop skills in every area of the office. Display initiative in all individual and team assignments.
• Demonstrate flexibility when handling customer and staff situations. Consider and assess needs of other offices by sharing staff members between offices when necessary. Demonstrate adaptability to new and changing policies and procedures.
• Anticipates customer needs and takes action to meet/exceed them. Takes personal responsibility to ensure self and staff are responding and addressing customer needs.
• Demonstrate effective organization and personal management skills. The ability to efficiently organize, prioritize and delegate daily activities for self and staff to accomplish goals.

• Requires high school diploma or GED. Associates Degree is preferred.
• Requires an understanding of budgets, revenue and expenses.
• Requires previous optical experience.
• Demonstration of managerial, leadership, communication and interpersonal skills.
• Completion of all required training courses.
• ABO Certification preferred.
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

Works in a retail office environment. Weekly schedule may span across seven days, and may include nights and weekends.

• Organization:
  Community Care Services
• Department: HF Optimeyes Lakeside SVC Stor
• Shift: Rotating
• Union Code:
  Not Applicable