Key Holder

Job Title: Key Holder (New Store Opening)
Location: Elmont, New York
Hours: Full-Time; 40 hours weekly
Reporting: Boutique Manager
Pay Rate (Hourly): $23 (Based on experience)

• Fully responsible for all store operations and administration when on a shift without the Boutique Manager or Boutique Assistant Manager
• Ensure that opportunities for improvement and/or any issues or concerns are communicated to the Boutique Manager regularly and in sufficient detail
• Trusted key holder responsible for opening/closing store
• Support integration and training of new starters
• Support on‑going staff training, coaching and development
• Motivate team to drive sales to achieve store target
• Ensure all staff adhere to dress code and grooming guidelines policies
• Ensure staff comply with company policies, procedures and instructions at all times
• Ensure the team delivers a consistent and exceptional standard of customer service
• Greet all clients with a friendly and welcoming demeanour
• Establish client needs, offer guidance and advice
• Maintain high level of customer service at all times
• Ability to train and offer all services consistently (Welding, Engraving and Monogramming)
• Mystery shop reports should not be below 75%
• Manage all customer issues following company guidelines
• Collect and update customer information to ensure efficient use of a client book and accurate data capture
• Develop and maintain client relationships in line with company guidelines
• Assist marketing with arranging boutique events
• Ensure store is kept clean and tidy at all times and that visual merchandising is maintained in accordance with company guidelines
• Ensure the appropriate processing of:
  • store maintenance and snagging
  • internal/external transfers
  • maintaining back stock, trays, packaging and cash desk
  • in‑store services (including engraving)
  • repairs and damages
• Compile and execute all boutique reports
• Ensure sufficient staff training is carried out prior to staff processing payments
• Process payments, refunds and exchanges accurately following company guidelines
• Open/close/reconcile tills daily; investigate any discrepancies fully and report issues to Boutique Manager
• Manage petty cash in absence of Boutique Manager
• Adhere to stock management policy
• Report discrepancy/stock loss incidents to Boutique Manager

• Customer obsessed and always prepared to go the extra mile
• Excellent communicator with strong interpersonal skills
• Proactive, positive and flexible
• Commercially aware and target motivated
• Ability to upsell and link sell
• Ability to build and maintain a client book
• Can work well under pressure in a fast‑paced environment, autonomously or as part of a team

Additional Requirements
:
Must be authorized to work in the United States.

Travel Requirements
:
Flexibility to travel to other locations within the U.S. as required.