Field Service Technician - Grand Rapids, MI

About NCR VOYIX

NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a flexible, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.

Location:

Grand Rapids, MI

Are you a Field Technician, Field Engineer, or Service Technician, or do you want to start a career in this field? Are you tech‑savvy with a good mechanical aptitude and feel your skills are transferable? Can you help us to provide best‑in‑class service? Do you want to work with some of the largest retail customers in the industry?

Hourly Pay Range: $17.00 to $19.00 depending on location and experience levels.

Overtime available at time and a half.

Benefits: 7 paid holidays and 6 paid floating holidays; paid vacation up to 80 hours in the first year; 401(k) savings and retirement plan; company‑provided business use only vehicle; medical insurance available immediately.

NCR’s Field Services Team creates value for our customers by delivering solutions that build long‑term relationships. Acting as a first line response to our customers, you will communicate in an open, helpful, and engaging manner with the focus being finding the right solution. You will organize, triage customer issues, and even handle some problems before they start. No matter the situation, your formal training (provided through NCR) will allow you to provide customers what they need when they need it.

Our virtual and hands‑on classroom training enables fast learning and fosters an environment where you can stretch yourself and make an impact. This role truly keeps commerce running across the globe and is an ambassador for the NCR Brand.

• Perform customer installation, maintenance, and service calls promptly and effectively.
• Service electromechanical equipment like self‑checkout systems within an assigned territory.
• Perform maintenance, repair, PM work, and system overhauls.

• Local candidate to specific geographic area.
• Authorized to work in the US.
• Have a valid driver’s license and driving record that satisfies NCR fleet requirements.
• PC skills, basic electronic skills, and some specific hardware and operating system familiarity.
• Ability to perform essential functions of the job with or without a reasonable accommodation.
• Prolonged travel with driving several hours per day.
• Rotating and weekend shifts.
• Flexible shift work – rotating shifts within set teams including morning, afternoon, and evening start times with some holidays.
• Carrying and lifting tools, parts, and equipment weighing up to 75 lbs. without assistance, up to 150 lbs. with assistance.
• Bending, squatting, walking, standing, sitting, reaching, working with your hands, and repetitively grasping and manipulating objects of varying size.
• Willing to be trained on and operate small‑scale scissor lifts in retail environments to service or replace networking equipment such as access points or switches.

• Familiarity with large servers, mainframe computers, and imaging software.
• A+ Certification, CompTIA, N+ Certification.
• One or more years of related experience.

Integrated into our shared values is NCR Voyix’s commitment to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.

Offers of employment are conditional upon passage of screening criteria applicable to the job.