Chief Student Services Officer

• Location 100 College Drive,Logan, WV, 25601,United States
• Base Pay $ - $ / Year
• Employee Type Exempt FT

Chief Student Services Officer

In-house Posting

Requirements

The successful candidate will possess a collegial and open management style, effective interpersonal communications skills, and a knowledge of the special challenges of today’s community college students. In addition, the successful candidate will demonstrate an understanding and appreciation of the community college mission, the role of education, diversity of thought, and the academic, socioeconomic, cultural, and ethnic diversity of community college students.

The Chief Student Services Officer (CSSO) is the College's chief student affairs executive, providing strategic leadership and administrative oversight for the Student Services Division. Reporting directly to the President and serving as a member of the President's Cabinet, the CSSO leads strategic enrollment management and student success initiatives that promote student access, persistence, completion, and overall success. The CSSO fosters a collaborative, student-centered culture and demonstrates exceptional leadership, communication, and interpersonal skills.

The position requires a strong understanding of the community and technical college mission and the diverse academic, socioeconomic, cultural, and educational needs of today's students.

• Provides executive oversight for the Student Services Unit, including recruitment, student outreach, admissions, records, registration, financial aid, advising, orientation, student engagement, student organizations, and student development. Provides strategic leadership for the College's enrollment, recruitment, retention, and student success efforts by developing and implementing collaborative, data-informed strategies and overseeing the implementation, monitoring, and evaluation of programs and services that promote student access, persistence, completion, and success.
• Key leader in fostering responsiveness, maintaining a focus on excellence in all student services; and providing leadership, inspiration, management, and guidance for the College’s student success function.
• Collaborates with Student Services leadership to develop, implement, and continuously improve recruitment, admissions, records, registration, financial aid, orientation, placement testing, and related student services that advance enrollment, retention, and student success.
• Special emphasis is placed on providing services for adult (non-traditional age) students and compliance with the Americans with Disabilities Act as it relates to students.
• Provides strategic leadership to advance the student experience, build internal and external partnerships, establish benchmarks, develops best practices, and leads collaborative initiatives across all divisions of the College.
• Provides executive oversight for all student affairs compliance functions including Clery, FERPA, ADA/Section 504, VAWA, Constitution Day, and other applicable federal, state, and institutional regulations.
• Provides executive leadership for the College's Strategic Enrollment Management efforts by developing, implementing, and continuously evaluating comprehensive strategies that support enrollment growth, student persistence, retention, and completion.
• Leads institutional enrollment planning through the analysis of enrollment trends, demographic data, and key performance indicators to establish measurable enrollment goals and inform strategic decision-making.
• Collaborates with Academic Affairs, Institutional Research, Finance, Marketing, and other College divisions to align enrollment strategies with the College's mission, academic offerings, workforce needs, and strategic priorities.
• Assists the President’s Cabinet in identifying, establishing, and evaluating the college goals and objectives. Formulates, recommends, and implements strategies to meet these goals and objectives.
• Regularly monitors enrollment performance and student success metrics, recommends data-informed initiatives, and provides strategic guidance to the President and Cabinet to ensure the achievement of…