Bilingual Member Service Representative

Bilingual Member Service Representative:
Sterling, Illinois

Our customer in Sterling, Illinois, is looking for a service-minded, detail-oriented individual to join their team as a Bilingual Member Service Representative to work full-time on 1st shift. In this role, you will support members by processing financial transactions, resolving questions, and delivering friendly, professional service in both English and Spanish.

• Independently maintain and balance an assigned cash drawer.
• Process routine member transactions accurately, including deposits, withdrawals, transfers, loan payments, check disbursements, and general ledger postings.
• Handle member questions and problem resolution using independent judgment, ensuring member satisfaction.
• Recognize when issues should be escalated to appropriate team members for resolution.
• Comply with all regulatory and compliance requirements related to deposit accounts.
• Respond to member inquiries in person in a timely, friendly, and professional manner.
• Handle coin machine operations, including changing coin bags and performing simple maintenance.
• Process mail and night drop transactions.
• Maintain knowledge of credit union products and services to answer basic member questions.

• Bilingual in English and Spanish required.
• Cash handling experience required.
• High school diploma or GED required.
• Strong customer service skills and a service-focused mindset.
• Basic computer skills required.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a team.

$16.00/hour.

• Health insurance.
• Paid time off.
• 401k with company match.
• Paid weekly.
• Direct deposit.
• Paid training.

Type: 1st Shift, Full-time.

Schedule:

Hours of operation are 8:45am – 5:15pm. Schedule will fall within this timeframe, with rotating Saturdays from 8:45am – 12:15pm once fully trained.