Bilingual Member Service Rep
Job in
Sterling, Whiteside County, Illinois, 61081, USA
Listed on 2026-08-06
Listing for:
Hughes Recruiting
Full Time, Part Time
position Listed on 2026-08-06
Job specializations:
-
Customer Service/HelpDesk
Bilingual, Spanish Customer Service, Bank Customer Service, Customer Service Rep
Job Description & How to Apply Below
Bilingual Member Services Representative/Teller
Our customer in Sterling, Illinois, is seeking motivated individuals to join their team. We’re recruiting Member Services Representatives/Tellers to work part-time or full time on 1st shift. As a Member Services Representative/Teller, you will process member transactions, maintain a balanced cash drawer, provide excellent customer service, and ensure compliance with regulations. Must be bilingual (English/Spanish) to apply.
Responsibilities of the Bilingual Member Services Representative/Teller:- Independently maintain and balance assigned cash drawer.
- Perform routine member transactions accurately, including deposits, withdrawals, transfers, loan payments, check disbursements, general ledger postings, dead-end checks, and other general functions.
- Handle problem resolution using independent judgment to ensure member satisfaction and escalate to an appropriate employee when necessary.
- Stay informed about and comply with regulatory and compliance issues for deposit accounts.
- Respond to member inquiries in person in a timely, friendly, and professional manner.
- Handle coin bags in the coin machine and perform simple maintenance tasks.
- Process mail and night drops.
- Possess knowledge of the organization’s services to answer basic member questions.
Qualifications:
- Bilingual:
English/Spanish (required). - Cash handling experience (required).
- High School Diploma or equivalent (required).
- Service-minded with a focus on customer satisfaction.
- Basic PC skills (required), including proficiency in Microsoft Word, Excel, and Outlook.
- Strong written and verbal communication skills.
- Availability to assist at other locations, as needed, once trained and comfortable.
Pay for Bilingual Member Services Representative/Teller:
Starting at $16/hour (possible more with previous experience).
- Health insurance.
- Paid time off.
- 401k with company match.
- Paid weekly.
- Direct deposit.
- Paid training.
Type:
Part Time or Full-Time.
Schedule:
Monday-Friday work between 8:45am – 5:15pm. Rotating Saturdays from 8:45am-12:15pm, once trained.
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